Regional Facility Manager
About The Position
The Regional Facility Manager has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities, with at least one Facilities Manager and/or Assistant Facilities Manager reporting to the role. The position oversees policies, procedures, and programs to ensure well-managed and well-maintained buildings and facilities, with emphasis on staff leadership, tenant needs, environmental health and safety, quality programs, and alignment with client goals and objectives. It serves as the primary liaison with the client and leads coordination of services, activities, finances, vendors, and staffing for current and future operational needs. The role is also responsible for the portfolio’s overall financial and KPI performance. The position oversees daily facility operations and service delivery; manages service contracts, performance reviews, financial reviews, and compliance controls; leads maintenance programs; and ensures timely responses to client and tenant requests. It prepares and explains facility budgets, forecasts, business plans, financial reports, and capital planning contributions. The role leads and evaluates facility staff, maintains client relationships, promotes operational innovation and efficiency, and ensures tenants and vendors meet insurance requirements. The role requires a bachelor’s degree in a relevant field and at least 8–10 years of facility management experience, including at least three years at Facility Manager level. Relevant experience includes leasing, construction, engineering, property operations, building management, and human resource and performance management processes. The position operates in a professional office environment, uses standard office equipment, and may involve travel between properties in varying weather conditions.
Requirements
- Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
- At least 8–10 years of facility management experience, including at least three years at Facility Manager level.
- Experience in leasing, construction, engineering, and all facets of property operation and building management.
- Experience with human resource and performance management processes.
- Proficiency in understanding management agreements and contract language.
- Ability to read and understand construction specifications, blueprints, and single-line diagrams.
- Skill in maintaining and monitoring Building Management Systems.
- Excellent computer and systems knowledge, including strong proficiency with Microsoft Word, Excel, and PowerPoint.
- Strong financial management skills, including financial tracking, budgeting, and forecasting.
- Competencies in oral and written communication, technical proficiency, problem solving and analysis, customer focus, financial management, leadership, relationship management, teamwork, vendor management, and multitasking.
Nice To Haves
- Experience with critical system environments.
- CMMS or work-order management experience.
- Certified Facility Manager (CFM), IFMA, or BOMA industry certification; other engineering, business, or technical training or certifications.
- Knowledge of financial systems; Yardi experience is a plus.
Responsibilities
- Oversee day-to-day operations of high-rise facilities or campuses, ensuring custodial, life-safety, engineering, and maintenance services are delivered in accordance with company policies and ownership directives.
- Manage service contracts cost-effectively, including service delivery, ongoing performance and financial reviews, RFPs, payment and invoice verification, and audit and control systems for statutory, policy, and contractual compliance.
- Lead the facility management team’s maintenance programs for the interior and exterior condition, appearance, and operation of facilities.
- Ensure facility staff respond positively and promptly to client and tenant or occupant requests.
- Ensure staff conduct ongoing contract reviews to assess client, tenant, and occupant needs and promptly resolve problems for the mutual benefit of tenants, owners, and properties.
- Prepare and deliver consolidated budgets, monthly and quarterly financial reports, contract reviews, expenditure reports, and purchase-order reporting for facilities or complexes.
- Develop, prepare, and explain annual facility budgets, quarterly forecasts, and business plans.
- Assist with property capital budgets, including contributions to five-year plans for maintenance, facility improvements, and cost-reduction initiatives.
- Coordinate the collection, analysis, and reporting of statistical data to assess objectives, work-order productivity, cost savings, and improvements; review work-order metrics and systems, identify service gaps and recurring issues, and implement corrective actions.
- Approve positions and direct hiring, training, and staff motivation; manage employee relations and conduct and approve staff performance evaluations.
- Drive customer focus across operational activities and maintain effective relationships with key client contacts.
- Promote innovation by developing best practices and operational and service efficiencies, and identifying industry trends and tools that support operational excellence.
- Ensure tenants and vendors comply with insurance requirements and coordinate claims as needed.
Benefits
- Eligible employees may enroll in health, vision, and dental insurance programs.
- Flexible spending accounts and health savings accounts.
- Retirement savings plans.
- Life and disability insurance programs.
- Paid and unpaid time away from work.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
