Sun Com Mobile Regional Director

Sun Com Mobile•San Antonio, TX

3d•$70,000 - $80,000•Onsite

About The Position

The Regional Director oversees multiple districts, manages sales performance, and ensures operational excellence across a wide region. The role coaches, develops, and supports Cluster Managers, District Managers, and Area Directors; ensures compliance with company standards; and drives sales initiatives across locations. Responsibilities span sales management, store operations, personnel management, and communication and reporting. The position requires regular local travel and occasional overnight travel for store visits, and may include evenings, weekends, and holidays as needed.

Requirements

Proven experience in retail management, focused on sales, operations, and personnel coaching and development.
Proficiency in employee work scheduling and HR management.
Excellent communication, organizational, and problem-solving skills.
Must be able to travel locally on a regular basis and, when necessary, overnight, to conduct store visits.
Must be available to work a full-time schedule that may include evenings, weekends, and holidays as needed.
Must have strong interpersonal, communication, and organization skills.
Must be able to endure moderate physical activity, including handling objects up to 30 pounds or standing for long periods.

Nice To Haves

High school diploma or equivalent.
One year of management experience.
One year of retail sales experience.
Spanish language proficiency.

Responsibilities

Oversee and implement MAPs (Motivation, Accountability, Performance) for Cluster Managers without an Area Director, District Managers, and Area Directors, ensuring compliance and execution of sales targets.
Lead sales, underperformance, and operations training during store visits and group sessions in collaboration with Cluster Managers and Area Directors.
Support RSM development through shadowing opportunities.
Plan and execute RSM meetings, underperformers training, and quarterly all-hands meetings in collaboration with Cluster Managers, District Managers, and Area Directors.
Monitor daily sales activities and marketing efforts in GroupMe, ensuring tasks are completed and sales updates are shared across teams.
Communicate daily and weekly sales updates, goals, and initiatives to leadership teams.
Review, communicate, and ensure execution of new sales items and initiatives.
Manage event requests in collaboration with partners and marketing teams.
Monitor and review sales activity reports and portal alerts to ensure targets are met.
Coach employees on performance and incentive plans during store visits.
Assign sales, training, and marketing tasks to make productive use of downtime.
Shadow customer interactions during store visits and intervene as needed.
Support new-hire training and ensure progress and timeline compliance.
Oversee Business to Business (B2B) partnerships.
Monitor store opening processes and operational trouble-ticket resolution.
Inspect stores for compliance with operational standards, including CPOG, demos, and merchandising.
Monitor and ensure proper cash-handling procedures.
Review operations communications, activity, and compliance across stores.
Oversee employee scheduling to ensure adherence to schedules and company policies.
Oversee staffing, recruitment, and employee performance reviews.
Conduct store visits to monitor performance, provide coaching, and offer support.
Prepare weekly agendas, manage after-hours issues, and submit expense reports.
Recognize employee achievements and ensure consistent employee engagement.