Sun Com Mobile Cluster Manager

Sun Com Mobile•Phoenix, AZ

7d•$45,000 - $55,000

About The Position

The Cluster Manager oversees several retail locations and supervises multiple Retail Store Managers. The role is responsible for driving sales metrics, executing operational initiatives, controlling expenses, handling personnel issues, implementing merchandising initiatives, and applying company policies throughout the district. The Cluster Manager ensures a high level of customer service by continually improving team capabilities and serves as a role model and leader who solves problems, makes informed decisions, and develops and manages programs and processes to achieve results. The position includes coaching and developing store teams, monitoring sales and operational performance, conducting audits and performance reviews, supporting recruitment and training, coordinating store openings and closings, communicating company and carrier information, and maintaining compliance with policies and procedures. The role requires a full-time schedule that includes nights, weekends, and holidays, and travel 75% of the time. Work is on the road and involves physical activity, including handling and carrying objects, standing for extended periods, working on a ladder, and stooping and bending.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED; the posting separately lists high school or equivalent as preferred under Education.
Sales or general management experience.
Previous successful personal sales and customer service experience.
Strong interpersonal, communication, organization, and follow-through skills.
Ability to develop and train a workforce, build relationships, and use employees' skills appropriately.
Ability to maintain fair and consistent workforce standards and maintain workforce records and documentation.
Ability to adjust priorities, manage time wisely, prioritize a heavy workload, and stay organized in a fast-paced environment.
Ability to communicate clearly, listen attentively, understand materials, and provide instructions to employees; excellent oral and written communication skills.
Computer proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to conduct research and analyze information.
Strong overall knowledge of the technology, telecommunications, or electronics industry.
Strong leadership, people-management, decision-making, and problem-solving skills.
Ability to work a full-time schedule including nights, weekends, and holidays.
Ability to travel 75% of the time.
Ability to perform moderate physical activity, handle objects up to 30 pounds, and stand for more than nine hours per day.
Ability to work on a ladder, push and pull 30 pounds, lift up to 15 pounds overhead, carry 50 pounds or more for at least 100 feet, and stoop and bend.

Nice To Haves

At least one year of management experience.
At least one year of retail sales experience.
Spanish language skills.
High school or equivalent education is listed as preferred under Education.

Responsibilities

Demonstrate sales techniques and coach employees to achieve and exceed sales targets and meet individual, store, and district goals.
Keep the district team informed about industry, carrier, and company changes, and coordinate sales promotion activities.
Oversee merchandise placement and displays and ensure staff follow the proper steps for a quality, complete sale.
Conduct monthly one-on-one performance reviews with location employees to improve communication and identify training and development needs.
Coach teams on day-to-day procedures, role responsibilities, and accurate reporting in business systems.
Review location paperwork for completion, accuracy, and protection of customer information.
Personally complete quarterly inventory counts with each Store Manager, assist in locating missing phones, and perform physical recounts as needed.
Review operational checklists and reports, conduct required audits, and ensure adherence to company policies and procedures.
Monitor location, district, and market performance markers and store schedules to support customer service and sales goals.
Assist with recruiting and hiring qualified Retail Store Managers and Retail Sales Consultants; conduct orientation and train and coach management staff.
Participate in administering company policies and developing long-range goals and objectives.
Coordinate new store openings and closings of existing locations.
Communicate company promotions, operational changes, and goals to the district team, and provide key information to the Service Center for location-specific promotions and marketing.
Maintain communication with Retail Sales Consultants, Retail Store Managers, peers, the Regional Director, executives, and the Home Office.
Report potential problems and suggest solutions to shortcomings in company systems or policies; safeguard access codes and passwords.
Promote the company and carrier inside and outside the workplace to support sales and maintain a professional, respectful work environment.
Monitor schedules and provide follow-up according to policy; take responsibility for problems within the role's control and follow company policies and procedures.
Remain informed about wireless-industry changes and use available resources to identify opportunities for improvement.
Perform other tasks assigned by the Regional Director or Executive Management.