Cluster Payroll Manager

Marriott•Charlotte, NC

2d•$34 - $42

About The Position

The Cluster Payroll Manager monitors the Labor Management System (LMS) and enters payroll data into the payroll system, including new employee records based on information from Human Resources. The role audits payroll data and maintains files and records to produce accurate payroll-period reports in accordance with hotel LMS standards. It also requires knowledge of hotel services and facilities to respond accurately to guest inquiries and promote positive guest relations. The position maintains payroll policies and procedures, prepares reports for Human Resources and Finance, and completes payroll-related reporting, verification, and general ledger tasks. It also supports LMS standards by training department leaders, attending meetings, conducting assessments, and maintaining the KPI scorecard. The role provides customer service by addressing disputed charges and complaints and by identifying issues that undermine satisfaction or operational efficiency.

Requirements

Two-year degree from an accredited university in Accounting, Business Administration, or a related major.
Two years of experience in finance, accounting, payroll, or a related professional area.

Responsibilities

Monitor the Labor Management System and enter payroll data into the payroll system.
Enter new employee records based on information received from Human Resources.
Audit payroll data and maintain files and records to produce accurate payroll-period reports in accordance with hotel LMS standards.
Maintain knowledge of and comply with hotel and departmental policies and standard operating procedures.
Maintain knowledge of the payroll management system and manual procedures.
Prepare and distribute reports to Human Resources and Finance as directed, including weekly payroll variance and overtime reports.
Prepare daily statistics and hours reports.
Maintain confidentiality of payroll record information.
Input actual payroll hours into the payroll system and print the labor analysis report each week.
Complete employment verification forms according to specifications.
Prepare journal entries and post bi-weekly payroll expenses to the General Ledger.
Monitor and train department leaders to meet LMS standards.
Attend regular LMS meetings and conduct periodic LMS assessments.
Maintain the LMS KPI scorecard in the green zone.
Maintain knowledge of hotel services and facilities to respond accurately to guest inquiries and promote positive guest relations.
Handle disputed guest charges courteously and according to department procedures.
Handle guest and employee complaints using established resolution methods.
Identify and work to eliminate problems or conditions that harm customer satisfaction or cause operational inefficiency, including decreased productivity, rework, or waste.