Regional Director

Go! Stores•Austin, TX

18d

About The Position

Go! Retail Group is seeking a Regional Director to oversee operational performance, sales results, and talent development across an assigned geographic territory and multiple store formats, including Employee-Managed, Operator-Run, GO, Toys“R”Us, and Disney stores where applicable. Store locations and formats are assigned by the EVP of Retail Sales. The role reports directly to the EVP of Retail and works closely with a collaborative team, communicating daily with the EVP and partnering across functions to support the business and ensure reports and sales data are handled efficiently and accurately. The Regional Director adjusts their leadership approach to the store format: directly leading teams and driving results in Employee-Managed stores, and acting as a trusted business partner, brand guardian, and problem-solver for independent Operators. The position ensures brand standards, drives profitability, mentors store leadership, supports customer satisfaction, and represents Go! Retail Group in the field. The role requires travel of approximately 50% throughout the assigned market territory, including overnight travel as needed, and a flexible schedule that includes nights and weekends.

Requirements

7–10 years of retail leadership experience, including extensive multi-unit or multi-store experience.
Proven track record of driving sales growth and improving operational efficiency.
Experience with inventory management and loss prevention.
Strong leadership presence and demonstrated ability to influence, motivate, and develop teams.
Results-oriented approach and creative problem-solving skills.
Proactive, takes initiative, and can resolve conflict positively.
Strong computer skills, including Excel, Word, Outlook, and Teams.
Excellent organizational, verbal, and written communication skills.
Ability to manage multiple tasks with competing and changing priorities.
Ability to work well on a team and maintain a positive attitude toward company divisions, team members, and the Executive team.
Ability to work a flexible schedule, including nights and weekends.
Ability to travel approximately 50% throughout the assigned market territory, conduct purposeful store visits, and travel overnight as required.

Nice To Haves

Associate's degree or higher preferred.
Specialty retail experience preferred.
Experience working with franchisees, licensees, or independent business Operators is a strong plus.
Experience supporting licensed or branded retail concepts, such as Disney or Toys“R”Us, is a plus.

Responsibilities

Oversee and manage multiple retail locations across assigned store formats and territory.
Ensure service, merchandising, graphics presentation, cleanliness, and applicable licensor-specific brand standards are met.
Drive profitability, stay informed about sales promotions, ensure proper execution, and communicate results with suggestions for improvement.
Develop and monitor store- and format-level performance goals and KPIs, and drive accountability.
Oversee store openings, relocations, transformations, and closings, ensuring operational readiness and coordination with corporate partners.
Stabilize underperforming locations and lead performance improvement efforts.
Ensure locations adhere to company policies, safety protocols, and applicable legal and state requirements.
Promote strong customer relationships and customer experience throughout the territory.
Analyze sales, payroll, shrink, and KPI data to identify trends, risks, and opportunities, and develop action plans.
Partner with merchandising, visual, loss prevention, HR, and licensing teams to resolve issues and pursue opportunities.
Own operational and budget responsibility for sales and payroll in Employee-Managed stores.
Recruit, hire, train, and, when necessary, terminate store managers and key store-level team members in Employee-Managed stores.
Directly manage, lead, train, and provide direction to store managers.
Coach store managers with individualized career and personal development plans, hold leaders accountable, and maintain a supportive and fair approach.
Recruit, coach, and develop leadership talent for future assignments and succession planning.
Drive sales results, labor management, and operational execution store by store in Employee-Managed stores.
Conduct regular visits and audits of Operator-Run stores to assess brand, merchandising, and customer experience standards.
Serve as the primary point of contact for Operators, answering questions, clarifying policy, and providing guidance on programs and initiatives.
Escalate Operator concerns to appropriate corporate teams and follow up on timely resolution.
Identify and remove obstacles that prevent Operators from succeeding by connecting them with resources and appropriate contacts.
Build collaborative, trust-based relationships with Operators while balancing brand compliance with respect for their ownership.
Escalate persistent performance or compliance issues and partner with corporate leadership on remediation plans.
Set clear performance expectations and measurable outcomes for store leaders across formats.
Provide ongoing guidance and support for day-to-day operational needs.
Communicate effectively with store teams, Operators, and corporate partners, and maintain strong working relationships with peers and corporate partners.
Collaborate on and lead key business initiatives.
Lead by example through professionalism, sound judgment, and a calm, respectful approach to resolving issues.
Maintain alignment between field operations and corporate, escalating and resolving issues as needed.
Participate in corporate management decisions and represent field perspectives to corporate leadership.
Perform other duties as assigned.