Regional Director

AAM Brand•Peoria, AZ

14d•Onsite

About The Position

The Regional Director leads a Community Management satellite office and is primarily responsible for its profit and loss, supervision and development of staff, office culture, guidance, mentorship, and success. The role is accountable for client retention across the office and serves as its visible, onsite leader. It has no regular portfolio and works with the Area Manager and other leaders as appropriate. The Regional Director oversees office staffing, assignments, client relationships, training, performance management, compliance, and local operations. The role manages financial performance and develops office plans and future leaders, while maintaining regular communication with corporate leadership. It also supports business development in the local market and handles escalated homeowner concerns as needed. Success is measured by office performance, staffing, client and employee retention, leadership development, and financial results in a smaller market. Other related duties may be assigned.

Requirements

Strong written, verbal, interpersonal, and public-speaking skills.
Proven ability to coach, develop, motivate, and hold teams accountable.
Strong client relationship and retention skills, including the ability to identify and address concerns proactively.
Ability to read, interpret, and manage budgets and financial results.
Strong strategic thinking, planning, prioritization, and problem-solving skills.
Ability to identify, develop, and prepare future leaders.
Strong leadership skills and ability to build engaged, accountable teams.
Knowledge of HOA/community association operations and governing documents, including their interpretation and enforcement.
Ability to manage competing priorities and make sound, timely decisions.
Ability to communicate effectively with homeowners, Boards of Directors, employees, clients, and organizational leadership.
Ability to use a computer in an office setting.
Ability to use a personal vehicle for work-related travel.
Ability to walk, drive, or move around properties as necessary.
Availability for evening Board meetings and travel between offices and communities as required.

Responsibilities

Lead the office team, including Area Managers, Community Managers, and support staff, and directly supervise assigned Area Managers.
Serve as the visible, onsite leader for the office; the role carries no regular portfolio.
Monitor manager workloads and adjust assignments to support service quality, employee effectiveness, and office capacity.
Own employee retention, staffing stability, and development of a consistent, accountable office culture.
Own client retention across the office; build relationships with the office’s top 15% of revenue communities through scheduled interactions and meetings, and handle high-level client issues.
Attend Board and annual meetings and other meetings as required.
Oversee community assignments and onboarding of new clients into the office.
Oversee manager development programs and determine office training needs.
Conduct performance reviews for office leadership and staff, and ensure annual reviews are completed.
Hold hiring authority for the office; guide and participate in interviews, hiring, training, and placement of Community Managers and support staff.
Approve and oversee corrective action, including discipline and termination.
Manage office financial performance and the office P&L.
Manage assignments and staffing toward the stated Shuffle Goal: community-level salaries at 40% or less of total monthly management fees.
Ensure office-level operational compliance with AAM policies and procedures and applicable state, federal, local, and association-management statutes.
Manage local office operations and maintain ongoing interaction with corporate leadership.
Provide the Regional Vice President with regular updates on office results, emerging risks, leadership commitments, and recommended actions.
Lead office planning and develop future office leaders.
Build business in the market through sales and marketing efforts as the office requires.
Handle escalated homeowner issues as required and report resolutions to leadership and the Board of Directors.
Research obstacles and act within the role’s authority; escalate issues with relevant facts, actions taken, a recommended solution, a responsible owner, and the decision or support needed.
Ensure consistent use of AAM tools, processes, and reporting standards to identify risks early, connect available information, and follow issues through resolution.
Perform other related duties as directed.