Regional Director

Castle Group•Lakewood Ranch, FL

About The Position

The Regional Director is an experienced property management professional who provides hands-on leadership, management, and direction to maintain customer partnerships and operate communities in accordance with Castle standards and established community objectives. The role works in partnership with Boards of Directors and/or developers, Property Managers, and internal support staff to oversee community operations and assist with problem resolution. The Regional Director is accountable for account retention, financial performance, staffing, and operational standards across assigned associations. The position supports business development and new-account transitions, oversees budgets, develops and implements Castle Best Practices, and ensures staff training and compliance with Castle policies and procedures. It also evaluates underperforming properties and implements improvement strategies. This is a full-time position. Hours and days depend on the nature and location of the assignment. The role requires frequent travel—more than 50%—to multiple on-site locations, primarily locally, with possible overnight travel. Extended hours and weekends may be required, and the Director must be able to respond to emergencies 24/7. Work is primarily indoors in a temperature-controlled environment with little to moderate noise, but may include outdoor inspections, property tours, and other property needs.

Requirements

Active Community Association Manager License, or ability to obtain one within six months of hire.
Strong customer service, communication, and interpersonal skills to build effective customer-focused relationships at all organizational levels.
Effective written and verbal communication skills, including the ability to influence colleagues, clients, and management.
Highly organized and people-oriented, with the ability to work under tight deadlines and prioritize time effectively.
Ability to present and communicate in front of large audiences.
Intermediate to advanced command of computer hardware and software; proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
English language proficiency.
Valid driver’s license.
Associate degree required.
At least four years of Community Association Management and/or business experience with increasing leadership and management responsibility.
Proficiency and working knowledge of Microsoft Office applications and property management systems such as Jenark.
Ability to work extended hours and weekends and respond to emergencies 24/7.
Frequent travel to multiple on-site locations, more than 50% of the time; overnight travel may be required depending on coverage area.

Nice To Haves

Associate degree concentration in Business, Real Estate, and/or Hospitality.
Bachelor’s degree with a concentration in Business, Real Estate, and/or Hospitality.
Coaching and training abilities.
Understanding of accounting principles.
Fluency in multiple languages.
Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
Experience managing large teams and projects.
Experience with accounting concepts, profit and loss, and budget preparation.

Responsibilities

Serve as liaison among the Home Office, Property Managers, and Boards of Directors, maintaining open communication and professional relationships.
Retain assigned accounts.
Proactively hire Property Managers in advance of staffing needs.
Attain and exceed the budgeted contribution margin for each account.
Drive culture within the business unit.
Supervise the hiring and management of direct employees.
Complete annual performance evaluations of direct reports.
Ensure personnel can meet community goals and standards.
Attend annual, budget, Board of Directors, and/or special meetings as needed.
Actively support business development.
Assist with transitions of new accounts.
Provide the Business Unit Leader with a semi-annual written report on each site.
Oversee budgets for all associations in the region.
Develop and implement Castle Best Practices on-site.
Implement training for Castle software.
Enforce Castle policies and procedures.
Assist in establishing operational procedures for fire prevention, firefighting, traffic control, and parking control.
Ensure hurricane emergency procedures are in place at each site and staff are trained in those procedures.
Evaluate underperforming properties and implement strategies for improvement.
Respond to emergencies in a timely manner, 24/7.