Regional Director

Ace Careers Website•Columbus, OH

11d

About The Position

The Regional Director will lead and manage the parking division and oversee parking-related activities. The role is responsible for operational performance, team leadership, regulatory and safety compliance, customer service, technology, financial management, and continuous improvement. The position upholds the company's values of accountability, communication, family, exceptional service, and profitability.

Requirements

Bachelor's degree in Business Administration, Management, or a related field.
Proven experience in parking operations or a related field, with a record of success in leadership roles.
Strong financial management skills.
Excellent communication and interpersonal skills.
Proficiency in parking technology and systems.
Knowledge of local parking regulations and compliance requirements.

Nice To Haves

Master's degree.

Responsibilities

Oversee daily parking operations and ensure operational targets are met.
Develop and implement operational policies and procedures to improve efficiency and productivity.
Recruit, mentor, and lead parking professionals while fostering accountability and teamwork.
Identify operational risks and develop mitigation strategies.
Ensure adherence to parking regulations, permits, and safety standards.
Oversee implementation and maintenance of parking technology systems.
Maintain transparent communication within the department and across the organization.
Collaborate with cross-functional teams to optimize processes and improve customer satisfaction.
Support team members’ professional growth and promote inclusivity, respect, and teamwork.
Set and maintain high customer service standards, address inquiries and feedback, and resolve issues.
Monitor customer satisfaction and drive continuous improvement.
Manage budgets and allocate resources to achieve operational targets.
Analyze operational data and metrics to identify trends and improvement opportunities.
Develop systems to track and manage inventory, logistics, and supply chain processes.
Prepare operational performance reports and recommend improvements.