Regional Director, Solutions Engineering, Enterprise

Factory • San Francisco, CA

2d • Onsite

About The Position

Factory is hiring a Solutions Engineering Manager to build its Enterprise Solutions Engineering team. The team owns the full customer lifecycle, including pre-sales and post-sales discovery, demos, proofs of concept, security and architecture reviews, pilot delivery, and ongoing product adoption and expansion. The role will build the team, define its operating model, and own technical wins and production outcomes for Enterprise accounts.

The position combines people leadership with hands-on customer engagement. The manager will hire and coach Solutions Engineers, establish standards and operating practices, and directly support accounts when needed. The role works with Enterprise Sales leadership and closely with Product and Engineering, at the intersection of Sales, Product, and Engineering.

This is an in-office position five days per week in San Francisco, within walking distance of Caltrain.

Requirements

• At least 4 years leading Enterprise Solutions Engineering, Field Engineering, Solutions Architecture, or customer engineering teams in enterprise software, across pre-sales and post-sales.
• Experience building or scaling at least one team from a small starting point.
• Strong track record sourcing, assessing, and closing senior technical customer-facing talent.
• Strong technical foundation and fluency in modern software development workflows, developer tooling, CI/CD, and AI coding tools.
• Ability to partner with Sales while protecting technical integrity and customer trust.
• Comfort in high-pressure, customer-facing environments, including taking over stalled evaluations or struggling deployments and moving them forward.
• Operational discipline in tracking technical win rates and pilot outcomes and managing a team using metrics.
• Executive presence and clear communication with developers, architects, and CTOs.
• Builder and player-coach mindset, with the ability to thrive in a fast-moving startup and create structure where little exists.

Nice To Haves

• Hands-on experience with agentic coding tools, LLM-based products, or developer platform sales.
• Background as a software engineer or in a technical consulting role.
• Experience establishing a new team or function for a high-growth company.

Responsibilities

• Build the Enterprise Solutions Engineering team by defining the hiring profile, recruiting and closing founding Solutions Engineers, and growing the team alongside the Enterprise pipeline.
• Design and iterate the team’s operating playbook across discovery, pilot scoping, success metrics, security and compliance reviews, production rollout, adoption, and expansion.
• Own and report the team’s technical win rate, time-to-technical-win, pilot-to-production conversion, and post-sales adoption and expansion; use these metrics to coach the team.
• Partner with Sales leadership and Account Executives on technical discovery, demos, and proofs of concept tied to customer outcomes.
• Carry accounts directly while the team ramps and act as escalation point for complex evaluations, at-risk deployments, and high-stakes Enterprise deals involving CTO, VP Engineering, and Security stakeholders.
• Onboard, coach, and develop Solutions Engineers; establish expectations, career paths, and performance standards, and reduce ramp time through structured enablement.
• Represent customer and prospect feedback internally and relay insights to Product and Engineering.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed