Director, Solutions Engineering

AlertMedia • Austin, TX

1d • Hybrid

About The Position

AlertMedia is seeking a Director, Solutions Engineering to partner closely with Sales and help prospective customers understand the value of its platform. This hands-on, player-coach role combines direct involvement in strategic sales opportunities with responsibility for building, mentoring, and scaling a high-performing Solutions Engineering team. The role requires technical depth, sales strategy, and people leadership, along with the ability to translate technical capabilities into meaningful business outcomes and work effectively across teams.

This is a full-time, hybrid position based in Austin, Texas. Candidates must live in Austin or the surrounding areas. The position is not eligible for visa sponsorship; candidates must already be authorized to work in the U.S. without sponsorship now or in the future.

AlertMedia helps organizations protect people and businesses through emergencies with threat intelligence, emergency communication, and travel risk management solutions. The company is backed by Vista Equity Partners and supports organizations in more than 150 countries.

Requirements

• 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization.
• 2–3+ years in a people leadership role.
• Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure.
• Strong understanding of sales methodologies such as MEDDICC and experience partnering closely with Account Executives.
• Ability to shift between strategy and coaching and hands-on troubleshooting and technical execution.
• Commitment to delivering an exceptional customer experience through thoughtful, consultative problem-solving.
• Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments.
• Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
• Strong coaching mentality and ability to support others' career development.
• Exceptional interpersonal skills and clear, concise written and oral communication skills.
• Ability to build rapport and set expectations with stakeholders, including executives.
• Comfort with ambiguity and adapting to rapidly changing environments and evolving sales processes.
• Must live in Austin, Texas, or the surrounding areas.
• Must have existing authorization to work in the U.S. without visa sponsorship now or in the future.

Responsibilities

• Balance team development and hands-on technical contributions by mentoring and leading Solutions Engineers while directly supporting strategic deals.
• Set the standard for technical excellence, consultative selling, and customer advocacy.
• Lead and develop Solutions Engineers through regular one-on-ones, career development planning, performance feedback, and coaching on technical and sales skills.
• Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform.
• Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals.
• Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept frameworks.
• Collaborate with Product, Engineering, Marketing, and Customer Success to share field insights and influence platform evolution.
• Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as a trusted technical advisor throughout the sales cycle.
• Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction.
• Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into business value and outcomes.
• Advocate for customer needs and influence the product roadmap based on real-world use cases.

Benefits

• Competitive base salary and company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Medical, dental, vision, and life insurance fully paid for employees.
• 401(k) with a generous company match.
• Rewards and incentives.
• Opportunities to participate in community service.
• Access to a downtown office with 360-degree views of Austin, a high-tech building gym, and nearby running trails.
• Career development opportunities through the Learning & Development team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed