Director, Solutions Engineering

AlertMedia • Austin, TX

11h • Hybrid

About The Position

AlertMedia is seeking a Director, Solutions Engineering to partner closely with Sales and help prospective customers understand the value of its platform. This is a hands-on, player-coach leadership role: the Director will contribute directly to strategic sales opportunities while building, mentoring, and scaling a high-performing Solutions Engineering team. The role defines regional technical strategy, supports sales pipeline health, and improves technical selling practices. It also leads technical discovery, solution design, demonstrations, prototypes, and integrations for complex deals, while collaborating with Product, Engineering, Marketing, and Customer Success to advocate for customers and inform platform evolution. This is a full-time hybrid position based in Austin, Texas; candidates must live in Austin or the surrounding areas. The position is not eligible for visa sponsorship.

Requirements

• 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization.
• 2–3+ years in a people leadership role.
• Proven success in high-growth SaaS environments, including experience supporting API-driven integrations and cloud infrastructure.
• Strong understanding of sales methodologies such as MEDDICC and experience partnering closely with Account Executives.
• A player-coach mindset, with the ability to move between strategy and coaching and hands-on troubleshooting and technical execution.
• Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving.
• Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments.
• Exceptional ability to clearly communicate complex technical concepts to technical and non-technical audiences.
• Strong coaching mentality and ability to support others’ career development.
• Exceptional interpersonal skills and clear, concise written and oral communication skills.
• Ability to build rapport and set expectations with stakeholders, including executive-level stakeholders.
• Comfort with ambiguity and experience adapting to rapidly changing environments and contributing to an evolving sales process.
• Must live in Austin, Texas, or surrounding areas.
• Must have existing authorization to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Balance team development and hands-on technical contributions, mentoring Solutions Engineers while directly supporting strategic deals.
• Lead by example in technical excellence, consultative selling, and customer advocacy.
• Lead and develop Solutions Engineers through regular one-on-ones, career development planning, performance feedback, and coaching on technical and sales skills.
• Define and execute a regional technical strategy, ensuring the team is enabled, certified, and prepared to lead value-based technical conversations across the platform.
• Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals.
• Standardize and continuously improve Solutions Engineering practices, demonstrations, discovery approaches, and proof-of-concept frameworks.
• Collaborate with Product, Engineering, Marketing, and Customer Success to share field insights and influence platform evolution.
• Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as a trusted technical advisor throughout the sales cycle.
• Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction.
• Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into business value and outcomes.
• Advocate for customer needs and influence the product roadmap based on real-world use cases.

Benefits

• Competitive base salary and company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Medical, dental, vision, and life insurance fully paid for employees.
• 401(k) with company match.
• Rewards and incentives.
• Community service opportunities.
• Access to a downtown Austin office with a high-tech building gym and nearby running trails.
• Career development opportunities through the Learning & Development team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed