REGIONAL DIRECTOR OF OPERATIONS Based in Richmond VA
About The Position
Shamin Hotels is seeking a Regional Director of Operations based in Richmond, Virginia, to lead operations across a diverse portfolio of hotels. The role oversees properties across full-service, select-service, and extended-stay segments, with responsibility for consistent guest experiences, strong financial performance, brand compliance, and effective regional execution. The director serves as an operational resource for General Managers, provides regional insight to the corporate team, and leads through challenging situations. The position requires an experienced hotel operator who can manage property-level and regional financial performance while coaching General Managers and other leaders. The director partners with HR and with Sales, Marketing, and Revenue Management, and is responsible for supporting talent development, guest satisfaction, safety, emergency readiness, and alignment with company objectives. Frequent travel within the region and availability when properties need support are expected.
Requirements
- 8–10+ years of hotel management experience, including multi-property oversight.
- Proven experience in both full-service and select-service or extended-stay hotels.
- Deep experience with Hilton, Marriott, Hyatt, and IHG brand standards and systems.
- Strong financial skills and experience managing P&Ls across several properties.
- Ability to motivate teams, build accountability, and foster a workplace culture that supports retention.
- Comfort with PMS, RMS, and Microsoft Office.
- Strong communication skills, including the ability to present to varied audiences.
- Bachelor’s degree in Hospitality, Business, or a related field.
- Willingness to travel often within the region and be available when hotels need support.
Nice To Haves
- Master’s degree.
Responsibilities
- Oversee day-to-day operations across multiple hotels and support consistently strong guest stays across brands and segments.
- Review financial results, develop budgets with General Managers, and use RevPAR, ADR, GOP, and occupancy data to identify opportunities.
- Coach and mentor General Managers and property leadership teams.
- Partner with HR to recruit, train, and retain talent.
- Ensure properties meet or exceed brand and service standards, and use guest feedback to drive improvement.
- Conduct property visits, audits, and inspections to support compliance, safety, and brand standards.
- Partner with Sales, Marketing, and Revenue Management to compete effectively in each market and align regional strategy with company goals.
- Guide emergency preparedness and response, and identify risks before they become problems.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Accident insurance
- Short- and long-term disability coverage
- Pet insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- Discounts at branded hotels
- Savings on tickets, rental cars, attractions, footwear, and gym memberships through Shamin Perk
- Opportunity for internal advancement
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What This Job Offers
Job Type
Full-time
Career Level
Director
