Regional Director of Operations (East) - MultiPro Property Solutions

Valet Living•Roswell, GA

About The Position

MultiPro Property Solutions is seeking a results-driven Regional Director to lead Eastern operations, with a focus on profitability, operational excellence, and client satisfaction. Reporting to the VP of Operations, this hands-on leader will oversee multiple branches across Florida and Georgia, initially focusing on stabilization and growth in Florida. The role includes scaling teams, turning around underperforming branches, and driving revenue across multi-family services. The position may be based in Florida or Georgia, and candidates must reside in one of those states at the time of hire. Travel is 25–50% and as required. The salary range is $135,000–$150,000, with a quarterly bonus target of 20% of annual salary. Availability to work irregular hours based on business needs is required. The Regional Director oversees branch operations and performance, leads Branch Managers and local teams, launches and turns around branches, owns the regional P&L, and supports sales execution across Make-Ready, Repair & Maintenance, and CapEx services. The role also involves reporting on operational and financial performance, promoting client satisfaction, implementing KPIs and company systems, reinforcing safety standards, and supporting regional initiatives and transformation. The work may involve walking properties, navigating stairs, lifting up to 25 lbs, and exposure to outdoor environments in varying weather conditions. A valid driver’s license and acceptable driving record are required. MultiPro describes a culture focused on recognizing talent, rewarding ambition, and promoting from within. Benefits include medical, dental, and vision coverage; an HSA with employer contributions; Flexible Spending Accounts; a 401(k) with company match; life and disability insurance; AD&D; business travel coverage; flexible time off with no preset accruals; 10 company-provided holidays; tuition reimbursement up to $5,250 per year; access to an online education center; referral bonuses; pet insurance; associate assistance programs; discount programs; rewards and recognition; and access to Torch Fitness virtual programs.

Requirements

10+ years in regional operations with multi-location oversight and full P&L accountability.
Proven success launching and turning around branch operations in high-growth, service-based industries.
Bachelor’s degree required.
Strong background in KPI management, forecasting, and cross-functional leadership.
Track record of hiring, coaching, and retaining high-performing branch-level talent.
Strong written and verbal communication skills, with the ability to lead across levels and functions.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
Must reside in Florida or Georgia at the time of hire.
Must be able to walk properties, navigate stairs, and lift up to 25 lbs.
Must have a valid driver’s license and acceptable driving record.
Must be available to work irregular hours based on business needs.

Nice To Haves

Experience in multi-family services, specifically make-ready, repair and maintenance, or CapEx, is highly preferred.
Master’s degree preferred.

Responsibilities

Oversee all aspects of branch operations within the region and ensure locations meet revenue, gross profit, and EBITDA targets.
Recruit, train, and mentor Branch Managers to lead high-performing local teams focused on execution and growth.
Lead new market launches and guide turnaround efforts for underperforming branches.
Own full regional P&L responsibility and manage resource planning for current operations and future growth.
Deploy Make-Ready, Repair & Maintenance, and CapEx services in partnership with local teams to meet client needs and revenue goals.
Prepare and present monthly, quarterly, and annual operational and financial performance updates.
Promote service consistency, client retention, and satisfaction through site visits, quality checks, and proactive communication.
Implement KPIs, streamline processes, and drive adoption of companywide systems and initiatives.
Reinforce safety standards and protocols at every branch location.
Champion regional readiness for new initiatives and operational transformation.