Vice President of Operations, MultiPro Property Solutions

Valet Living•Denver, CO

1d•$180,000 - $240,000•Remote

About The Position

The Vice President of Operations plans, directs, coordinates, and oversees MultiPro activities, ensuring efficient operations, cost-effective systems, and delivery of the company’s value proposition to clients. Reporting to the President, MultiPro, this leader partners with executive leadership to define and execute business goals and initiatives, guide change management, and drive operational performance and national growth. The role is remote with travel up to 25%. The salary range is $180,000–$240,000, with target total annual variable compensation intended to approximate 25% of base salary. The position develops operational strategy, establishes performance metrics, promotes safety and continuous improvement, and builds high-performing, geographically dispersed teams. It oversees regional planning, budgets and resources, client experience and retention, vendor relationships, operational policies, systems, and processes. The role also supports acquisition diligence and integration, identifies risks and opportunities, and takes on other duties as assigned.

Requirements

10+ years of leadership experience managing multi-site operations and geographically dispersed teams.
Experience leading large operational organizations, preferably in service-based and contractor-driven environments.
Strong understanding of financial performance metrics, budgeting, and operational planning.
Experience leading sales teams and overseeing customer experience initiatives.
Ability to take business initiatives from concept through implementation while aligning teams and resources.
Exceptional communication skills, including the ability to clearly explain complex ideas and influence stakeholders across the organization.
Creative, analytical problem-solving skills and ability to identify opportunities, solve complex challenges, and drive change.
Strong organizational and project management skills, with the ability to manage multiple priorities.

Nice To Haves

Bachelor’s degree preferred.
MBA strongly preferred.
Experience working within a private equity-backed company preferred.

Responsibilities

Influence, implement, and communicate the strategic direction of the MultiPro organization.
Partner with the President to define change management initiatives and lead successful adoption of key initiatives.
Maintain an understanding of the market, competitive properties within the region, and other pertinent market forces.
Collaborate with executive leadership to develop and meet company goals, providing expertise and guidance on operations projects and systems.
Build a culture of operational excellence, rigor, focus, hustle, and continuous improvement across market teams and the company’s MultiPro service offering.
Develop clear performance metrics and systems to track and improve performance.
Foster safety, consistency, accountability, and continuous improvement.
Develop short- and long-term regional plans that maximize sales revenue and align with organizational goals.
Hire and develop service-minded associates and support their success.
Manage budgets and resource planning to prepare for operational challenges and respond to opportunities.
Collaborate with marketing to determine appropriate sales and retention channels.
Support efforts to simplify and enhance the client experience, and ensure long-term client retention and satisfaction through positive client experiences and partnerships.
Support the company’s diligence process by identifying risks and opportunities and driving successful acquisition integration.
Establish, communicate, and implement organizational policies, practices, standards, and safety measures.
Manage vendor relationships, including performance, service agreements, and negotiations.
Identify, recommend, and implement processes, technologies, and systems to improve operational effectiveness.
Perform other duties as assigned.