Vice President of Operations, MultiPro Property Solutions

Valet Living•Atlanta, GA

3d•$180,000 - $240,000•Remote

About The Position

The Vice President of Operations will plan, direct, coordinate, and oversee MultiPro activities, ensuring efficient operations, cost-effective systems, and delivery of the company’s value proposition to clients. Reporting to the President, MultiPro, this leader will consult with senior leadership on business goals and initiatives, communicate company needs to Regional Directors, and review operational data to assess organizational performance. The role is remote and requires travel up to 25%. The salary range is $180,000–$240,000, with target annual variable compensation intended to approximate 25% of base salary. The role is responsible for communicating and implementing organizational strategy, leading change management, promoting operational excellence, establishing performance measures, and developing regional plans and high-performing teams. It also oversees budgeting and resource planning, financial performance, sales and client experience initiatives, acquisition diligence and integration, vendor relationships, and the implementation of policies, safety measures, processes, technologies, and systems.

Requirements

10+ years of leadership experience managing multi-site operations and geographically dispersed teams.
Experience leading large operational organizations; service-based and contractor-driven environments are preferred.
Strong understanding of financial performance metrics, budgeting, and operational planning.
Experience leading sales teams and overseeing customer experience initiatives.
Ability to take business initiatives from concept to implementation while aligning teams and resources.
Exceptional ability to communicate complex ideas clearly and influence stakeholders across the organization.
Creative, analytical problem-solving ability to identify opportunities, solve complex challenges, and drive change.
Strong organizational and project management skills, including the ability to manage multiple priorities.

Nice To Haves

Bachelor’s degree preferred; MBA strongly preferred.
Experience working within a private equity-backed company preferred.
Experience in service-based and contractor-driven environments.

Responsibilities

Influence, implement, and communicate the strategic direction of the MultiPro organization.
Partner with the President to define change management initiatives and lead their successful adoption.
Maintain an understanding of the market, competitive properties within the region, and other pertinent market forces.
Collaborate with executive leadership to develop and meet company goals, providing expertise and guidance on operations projects and systems.
Create a culture of operational excellence across market teams and the company, promoting rigor, focus, hustle, and continuous improvement.
Develop performance metrics and systems to continuously track and improve performance.
Foster a culture of safety, consistency, accountability, and continuous improvement.
Develop short- and long-term regional plans that drive sales revenue and align with organizational goals.
Hire and develop service-minded associates and help them realize their potential.
Manage budget and resource planning to prepare for operational challenges and respond to new opportunities.
Collaborate with marketing to determine appropriate sales and retention channels.
Support efforts to simplify and enhance the client experience and promote long-term client retention and satisfaction.
Support the company’s diligence process by identifying risks and opportunities and driving successful acquisition integration.
Establish, communicate, and implement organizational policies, practices, standards, and safety measures.
Manage vendor relationships, including performance, service agreements, and negotiations.
Identify, recommend, and implement processes, technologies, and systems to improve operational effectiveness.
Perform other duties as assigned.