Regional Director of Operations (East) - MultiPro Property Solutions
About The Position
MultiPro Property Solutions is seeking a results-driven Regional Director to lead Eastern operations, with a focus on profitability, operational excellence, and client satisfaction. Reporting to the VP of Operations, this hands-on leader oversees multiple branches across Florida and Georgia, with an initial focus on stabilizing and growing the Florida market. The role includes responsibility for scaling teams, improving underperforming branches, and driving revenue across multi-family services. The position may be based in Florida or Georgia, and candidates must reside in one of those states at the time of hire. Travel is expected 25–50% and as required. The role involves property visits and may require walking properties, navigating stairs, lifting up to 25 pounds, and working outdoors in varying weather. A valid driver’s license and acceptable driving record are required. Irregular hours may be necessary based on business needs.
Requirements
- At least 10 years of regional operations experience with multi-location oversight and full P&L accountability.
- Proven success launching and turning around branch operations in high-growth, service-based industries.
- Bachelor’s degree required.
- Strong background in KPI management, forecasting, and cross-functional leadership.
- Track record of hiring, coaching, and retaining high-performing branch-level talent.
- Strong written and verbal communication skills, with the ability to lead across levels and functions.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
- Must reside in Florida or Georgia at the time of hire.
- Valid driver’s license and acceptable driving record.
- Ability to walk properties, navigate stairs, and lift up to 25 pounds.
- Availability to work irregular hours based on business needs.
Nice To Haves
- Experience in multi-family services, specifically make-ready, repair and maintenance, or CapEx.
- Master’s degree.
Responsibilities
- Oversee regional branch operations and ensure each location meets revenue, gross profit, and EBITDA targets.
- Recruit, train, and mentor Branch Managers to build high-performing local teams focused on execution and growth.
- Lead new market launches and turnaround efforts for underperforming branches.
- Own regional P&L responsibility and manage resource planning for current operations and future growth.
- Partner with local teams to deploy Make-Ready, Repair & Maintenance, and CapEx services in support of client needs and revenue goals.
- Prepare and present operational and financial performance updates monthly, quarterly, and annually.
- Promote service consistency, client retention, and satisfaction through site visits, quality checks, and proactive communication.
- Implement KPIs, streamline processes, and drive adoption of companywide systems and initiatives.
- Reinforce safety standards and protocols at every branch location.
- Champion regional readiness for new initiatives and operational transformation.
Benefits
- Medical, dental, and vision coverage for employees and their families.
- Health Savings Account with employer contributions.
- Flexible Spending Accounts.
- 401(k) with company match.
- Life and disability insurance, AD&D, and business travel coverage.
- Flexible time off with no preset accruals.
- 10 company-provided holidays.
- Tuition reimbursement up to $5,250 per year.
- Access to an online education center.
- Referral bonuses.
- Pet insurance.
- Associate assistance programs.
- Discount programs, rewards, and recognition.
- Free access to Torch Fitness virtual programs.
- Quarterly bonus target of 20% of annual salary.
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What This Job Offers
Job Type
Full-time
Career Level
Director
