REGIONAL DIRECTOR OF OPERATIONS Based in Richmond VA
About The Position
Shamin Hotels is seeking a Regional Director of Operations based in Richmond, Virginia, to oversee a diverse group of hotels across multiple states and hotel segments. The role combines operational leadership, financial management, and people development, with responsibility for supporting General Managers and partnering with corporate teams to advance regional performance and company goals. The director will oversee daily operations across multiple properties, promote consistently strong guest experiences, manage budgets and property financial performance, and ensure hotels meet brand, service, safety, and compliance standards. The role also includes developing property leaders, working with HR on talent, collaborating with Sales, Marketing, and Revenue Management, and guiding emergency preparedness and response. The position requires frequent travel within the region and availability when hotel needs arise.
Requirements
- 8–10+ years of hotel management experience, including multi-property oversight.
- A proven record in both full-service and select-service or extended-stay hotels.
- Deep experience with Hilton, Marriott, Hyatt, and IHG brand standards and systems.
- Strong financial skills and experience managing P&Ls across several properties.
- A leadership style that motivates teams, builds accountability, and fosters a positive retention-focused culture.
- Comfort with PMS, RMS, and Microsoft Office.
- Strong communication skills and the ability to present to varied audiences.
- Bachelor’s degree in Hospitality, Business, or a related field.
- Willingness to travel frequently within the region and be available when hotels need support.
Nice To Haves
- Master’s degree.
Responsibilities
- Oversee day-to-day operations across multiple hotels and promote consistent guest experiences across brands and segments.
- Review financials, build budgets with General Managers, and use RevPAR, ADR, GOP, and occupancy metrics to identify opportunities.
- Coach and mentor General Managers and property leadership teams.
- Partner with HR to recruit, train, and retain talent.
- Ensure properties meet or exceed brand and service standards, and use guest feedback to drive improvements.
- Conduct property visits, audits, and inspections to support compliance, safety, and brand standards.
- Collaborate with Sales, Marketing, and Revenue Management to improve performance in each market and align regional strategy with company goals.
- Guide emergency preparedness and response, and identify risks before they become problems.
Benefits
- Competitive pay, salaried and paid bi-weekly.
- Health, dental, vision, accident, short-term disability, and long-term disability benefits.
- Pet insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Discounts at branded hotels.
- Savings on tickets, rental cars, attractions, footwear, and gym memberships through Shamin Perk.
- Opportunity for career growth and promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Director
