Regional Director of Operations (Senior Living - Extensive Travel)
About The Position
The Regional Director of Operations supports, leads, and directs multiple senior living communities to achieve operational and financial success. The role ensures resident satisfaction and high-quality care and services while driving occupancy and revenue growth across the region. The position is remote, based within commuting distance of the Des Moines, Iowa region, and requires extensive regional travel, with most work time spent onsite in communities. The Regional Director leads community operations in alignment with organizational goals, policies, and values; works with Executive Directors to meet community and organizational goals and net operating income expectations; and oversees leadership practices, accountability, and collaboration across the region. The role also reviews financial performance, resident satisfaction, occupancy, competition, and industry trends to guide improvement and growth. Compensation is a $135,000–$145,000 base salary with a 20% annual performance bonus target.
Requirements
- At least five years of senior living leadership experience, including combined Sales and Operations responsibilities.
- Excellent written and verbal communication skills, including strong presentation abilities.
- Ability to analyze financial reports, performance metrics, and data to guide decisions.
- Proficiency with Microsoft Office, including Word, Excel, and Windows, and ability to adapt to technology platforms.
- Strong leadership and team-building skills, including the ability to inspire others and hold them accountable.
- Demonstrated judgment, problem-solving, and decision-making skills.
- Ability to balance multiple priorities in fast-paced settings.
- Positive client service attitude and commitment to resident satisfaction and organizational values.
- Ability to perform essential job functions with or without reasonable accommodation.
Nice To Haves
- Bachelor’s degree in a related field preferred.
Responsibilities
- Direct and coordinate community operations in alignment with organizational goals, objectives, and policies.
- Communicate a clear, resident-focused vision across communities.
- Review annual resident satisfaction surveys and implement programs to improve satisfaction.
- Manage and hold Executive Directors accountable for community-specific and organizational goals.
- Partner with Executive Directors to develop strategies that meet net operating income expectations.
- Maximize occupancy to achieve or exceed budgeted revenue goals.
- Develop and execute occupancy growth plans.
- Review monthly financial statements and collaborate with Executive Directors to address deficiencies.
- Monitor competition and industry trends.
- Maintain a strong presence in communities, spending the majority of work time onsite.
- Oversee recruitment, hiring, employee relations, and separations of community leaders in accordance with policy.
- Provide oversight and accountability for Executive Directors to support operational efficiency and financial success.
- Delegate authority, responsibility, and accountability appropriately across leadership teams.
- Lead the regional team in alignment with the organization's mission and values.
- Foster teamwork, accountability, and proactive problem-solving.
- Promote leadership development, best-practice sharing, and collaboration across communities.
Benefits
- Competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- Paid holidays
- 401(k) with employer match
- Paid training
- Career growth opportunities
- Wellness-related benefits
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Director
