Regional Director of Operations
About The Position
The Regional Director of Operations is responsible for the overall operation, growth, and profitability of the assigned region. This hands-on leadership role provides vision and strategic leadership to drive resident and client satisfaction through high-quality dining and hospitality experiences. The director travels to regional communities to train and support unit food and beverage leadership teams, conduct quality assurance, and identify opportunities for improvement. The role requires food and beverage management experience, strong financial management skills, the ability to build and lead diverse teams, and a commitment to outstanding resident experiences. The territory includes Florida and Georgia, including Miami, Orlando, Fort Lauderdale, St. Petersburg, Jacksonville, Gainesville, and select Atlanta-area locations. The director works with clients and community teams to align company goals, regulatory requirements, and resident needs; strengthen client relationships; maintain service quality; and meet regional performance indicators. The role also oversees financial planning and reporting, supports sales and new-account transitions, and recruits, develops, and motivates food and beverage professionals. CCL Hospitality Group is part of Compass Group USA and operates Morrison Living, Unidine, Coreworks, and The Hub. The company describes its culture as focused on caring for team members and delivering elevated hospitality in community living.
Requirements
- At least two years of experience in multi-unit management focused on food services.
- Demonstrated ability to manage six or more manager-level team members.
- Strong track record of driving customer satisfaction.
- Ability to work effectively in an unstructured, fast-paced, profit-and-loss environment.
- Ability to mentor and develop team members.
- Excellent written and verbal communication skills.
- Strong problem-solving and decision-making skills and ability to manage multiple priorities in a fast-paced, multi-site environment.
- Ability to travel between communities within the region.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Bachelor’s degree in business, health care, or a related field, or equivalent comparable experience.
Responsibilities
- Oversee the overall operation, growth, and profitability of the assigned region.
- Balance company goals and regulatory requirements with client objectives and resident needs.
- Conduct quarterly business reviews with clients, communicate industry trends, and gather feedback.
- Participate in food-service committees and community events to demonstrate the company's involvement and commitment.
- Travel between regional communities, prepare consultation agendas, and coordinate visits with community staff.
- Maintain product and service quality through property inspections, completion of training programs, and corrective action when needed.
- Review resident surveys and partner with Executive Directors and Directors of Dining Services to resolve service concerns.
- Use company support teams and systems to meet regional key performance indicators.
- Collaborate with department heads, executive chefs, restaurant managers, and other team members on menus and dining concepts.
- Develop annual budgets with the leadership team, monitor financial reports, and implement policies to achieve budgeted results.
- Complete daily, weekly, and monthly reports according to corporate policies and procedures.
- Support contract negotiations and lead new-opening services during transitions of new business accounts.
- Work with the marketing team on promotions, special events, and campaigns to drive revenue and improve resident experiences.
- Coach operations teams in managing wages and controllable expenses.
- Provide team members with the vision, strategy, and tools to deliver community dining programs and exceed resident and client satisfaction expectations.
- Provide feedback and coaching, identify development needs, and implement training through onsite or virtual meetings, calls, and individual coaching.
- Recruit, train, mentor, and motivate food and beverage professionals.
- Maintain an open-door policy to solicit employee feedback and address team member concerns.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Flexible time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
