Regional Director of Operations

Compass Group•New York, NY

19d•$145,000 - $155,000

About The Position

Restaurant Associates is hiring a Regional Director of Operations to lead a high-profile portfolio in a premier financial services environment. The role oversees operational excellence, client partnerships, financial performance, and team development across multiple locations, providing strategic direction to Unit Directors and operational leaders while aligning the region with corporate objectives. The portfolio has approximately $55 million in managed volume and supports five locations in New York City, with partnerships across additional operations in the United States and Montreal. The director is responsible for driving profitability, improving the client experience, developing talent, and supporting business growth. The position offers a salary of $145,000–$155,000 and an annual performance bonus opportunity of up to 20% of base salary. Restaurant Associates is a member of Compass Group USA.

Requirements

Bachelor’s degree in Business, Hospitality Management, Foodservice Management, or a related field, or an equivalent combination of education and experience.
Experience leading multi-unit foodservice, hospitality, corporate dining, or workplace experience operations.
Experience overseeing a portfolio with significant financial accountability, preferably $55 million or greater in managed volume.
Success leading multiple locations and teams in a complex operating environment.
Experience managing six or more management-level leaders.
Demonstrated financial acumen, including P&L management, budgeting, forecasting, and labor planning.
Strong client relationship management skills and a track record of retaining and growing business partnerships.
Ability to lead effectively in a fast-paced, service-driven environment.
Experience coaching and developing leaders to support engagement, performance, and succession planning.
Excellent communication, presentation, and relationship-building skills.

Responsibilities

Lead the region’s overall operational, financial, and strategic performance.
Coach, support, and develop Unit Directors and management teams to achieve operational and financial goals.
Set clear priorities and align teams around regional strategies and business objectives.
Monitor and analyze revenue, expenses, labor, forecasting, and profitability.
Ensure compliance with corporate standards, contractual commitments, and operational best practices.
Develop and implement initiatives to improve workplace hospitality, foodservice quality, and the guest experience.
Build and maintain strong relationships with client stakeholders and serve as a trusted business partner.
Support client retention and participate in presentations, proposals, and growth initiatives.
Identify opportunities to improve efficiency, service delivery, and sustainable growth.
Resolve escalated client, employee, or operational concerns collaboratively and with a solutions-focused approach.
Partner with Human Resources and other support functions on employee relations, talent development, and organizational needs.
Conduct regular business reviews, site visits, and performance evaluations.
Foster a culture of accountability, inclusion, innovation, and exceptional service.
Ensure accurate and timely completion of operational, financial, and corporate reporting.