Regional Director of Operations - OSL

OMEGA SENIOR LIVING LLC • Wichita, KS

23d • Onsite

About The Position

The Regional Director of Operations supports operational efforts for multiple buildings in a geographic market and plans and implements business programs for the area as assigned by the Chief Operating Officer. The role provides training, education, and strategic coaching to Executive Directors/Administrators at communities throughout the region.

The position oversees and supports location operations, including staffing and personnel supervision, site visits, quality reviews, leadership development, financial and performance goals, regulatory compliance, safety, service quality, and survey readiness. It also supports locations without a current Executive Director/Administrator, produces regional business reports, and performs other duties as assigned by the Chief Operating Officer.

The position is primarily office-based and involves extensive travel, including extended driving and overnight stays at community locations.

Requirements

• Bachelor of Arts/Bachelor of Science degree in healthcare management, business, or a related field.
• Current administrator’s license for each state in the assigned region.
• Five years of prior experience in an operations role in senior living.
• Proficiency in Microsoft Word and Excel.
• Attention to detail, ability to anticipate needs, sales presentation skills, and follow-through and ownership on assignments.
• Ability to travel extensively, including extended periods of driving and overnight stays at community locations.
• Ability to stand, walk, or lift as needed for outreach and trade shows.

Nice To Haves

• One or more years of prior experience in an operations role overseeing multiple locations.
• Experience with NetSmart software.

Responsibilities

• Adhere to policies, operating procedures, Omega Core Values, and the Mission.
• Provide direct personnel supervision, including hiring, training, coaching, staffing, performance evaluations, advancement, and related supervisory duties.
• Act as manager on duty and oversee a residence’s day-to-day operations as required by facility needs.
• Conduct site visits to provide training, guidance, and hands-on support in executing OSL programs and policies.
• Coordinate with Executive Directors/Administrators to perform quality reviews at locations.
• Recruit and select Executive Directors/Administrators for locations in the region.
• Provide final approval on department head selections at each location.
• Provide orientation, initial training, and ongoing development for regional Executive Directors/Administrators.
• Provide strategies, guidance, and execution support for achieving financial and performance goals.
• Ensure Executive Directors/Administrators direct activities in accordance with policies and procedures.
• Guide Executive Directors/Administrators in maintaining the safety and security of buildings, equipment, residents, and staff.
• Train Executive Directors/Administrators in the proper use of equipment and systems.
• Participate regularly in competitor tours and analysis to understand the marketplace.
• Guide directors in maintaining a favorable public image through active community involvement.
• Assist Executive Directors/Administrators with compliance with laws, rules, and regulations.
• Assist with maintaining the quality of services and the environment provided to customers.
• Provide coverage to locations without a current Executive Director/Administrator.
• Produce reports on business data for each regional location as required.
• Support locations during surveys and in preparing survey responses as required.
• Provide ongoing coaching and feedback to Executive Directors/Administrators to develop management and leadership skills.
• Perform other responsibilities and duties as required by the Chief Operating Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Director