Regional Director of Operations - Full Service

Ascent Hospitality Management Co•Buford, GA

12d

About The Position

The Regional Director of Operations oversees operational performance across multiple hotel properties in an assigned region. The role directs short- and long-term performance objectives and strategic planning, ensuring properties meet or exceed revenue forecasts and guest satisfaction targets. In partnership with hotel management, the Regional Director provides leadership, coordinates resources and day-to-day operations, promotes a positive work environment and exceptional guest service, and identifies opportunities to improve efficiency. The position guides hotel management on operational and financial matters; reviews property performance, budgets, and reporting; supports revenue management, pricing, sales, and marketing; and ensures adherence to company, brand, franchise, safety, and risk-management standards. It also involves regular property visits, communication with General Managers and senior staff, resolving issues and complaints, and developing hotel management talent.

Requirements

Bachelor’s degree, preferably in Hospitality or Hotel Management.
At least 3 years of hotel-service work experience involving multiple brands and units.
Proven supervisory or management experience overseeing hotel managers or department heads.
Knowledge of MS Office, strong Excel skills, and hotel management property systems such as M3, iBuy, or Opera.
Strong written and oral communication skills and professional presentation.
Experience developing and managing budgets and revenue proposals.
Strong leadership skills and ability to motivate teams to achieve performance goals.
Ability to connect with hourly team members and ensure they have the training and tools needed for hotel success.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong conflict-management skills and ability to communicate persuasively in positive and negative situations.
Ability to conduct and lead monthly, quarterly, and annual meetings and build group commitment to goals.
Ability to multitask and track deadlines to ensure timely completion.
Ability to travel to multiple locations within the assigned region.

Responsibilities

Guide hotel management on development, production, promotion, and financial aspects of company services within the assigned region.
Partner with General Managers to manage key property issues and review hotel performance, identifying and implementing improvements.
Assist with hotel budgets, financial forecasting, and short- and long-term strategic goals.
Coordinate operational departments to meet or exceed guest service expectations.
Identify opportunities to re-engineer, reorganize, restructure, downsize, or eliminate processes or operations.
Control operational costs, analyze results, and take appropriate corrective action.
Review guest feedback with hotel managers and support positive outcomes and high customer satisfaction.
Assess competitors and identify opportunities for hotels to outperform them.
Hold regular briefings and communication meetings with General Managers and senior staff to review financial performance and develop revenue, sales, service, and quality strategies.
Review, analyze, and respond to performance data from reporting systems.
Read and interpret financial and legal documents, including P&Ls, balance sheets, general ledgers, and hotel contracts.
Ensure brand standards are maintained and implement new or updated brand initiatives.
Track quality-assurance and brand visits and inspections, and achieve strong results.
Maintain positive relationships with major brand contacts.
Evaluate operational results and report them to upper management, operators, and corporate staff as directed.
Ensure franchise procedures and regulations and hotel standard operating procedures are followed.
Ensure properties follow preventative maintenance plans and guidelines.
Monitor hotel risk-management efforts and the effectiveness of safety committees or teams.
Reinforce company standards, policies, procedures, safety practices, and risk-management requirements.
Monitor operating and overhead costs, authorize expenditures, and control labor costs.
Conduct area meetings and visit each hotel in the region regularly.
Identify issues, address complaints, and resolve conflicts in a timely manner.
Conduct or monitor investigations and audits as needed or directed by corporate.
Stay directly involved in revenue management, pricing, sales, and hotel marketing.
Support hotel sales and marketing goals and initiatives.
Ensure direct subordinates understand their responsibilities, authority, and accountability.
Work with Talent Acquisition and Human Resources to hire, train, develop, and evaluate hotel management employees.
Develop internal talent for future management roles and succession planning.
Encourage regular team meetings, one-on-one meetings, staff meetings, the Global Management culture, and updated team member bulletin boards or dashboards.