Regional Director of Operations

PRM Management Company LLC•West Palm Beach, FL

8h•Hybrid

About The Position

The Regional Director of Operations is responsible for overseeing day-to-day clinic operations across 7+ locations in an assigned region, with opportunity to expand as PRM grows. This role reports directly to the VP of Operations and is accountable for Medical Assistant performance, operational consistency, clinic readiness, regional financial performance, and ensuring a best-in-class patient experience. The Regional Director serves as a cross-functional leader working closely with providers, financial departments and RCM, and marketing to ensure alignment between clinical care delivery and operational support, while partnering with their counterpart Regional Director in the other region to maintain consistency and alignment across all PRM clinics nationwide.

Requirements

Bachelor's degree
5–7 years of healthcare operations, practice management, or multi-site team leadership experience
Travel via airplane or car as appropriate to clinic sites
Proven success in staff development, process improvement, and patient experience initiatives
Strong written and verbal communication skills
High emotional intelligence, team leadership, and cross-departmental coordination skills
Strong data-driven decision-making and analytical abilities
Strong capability with Microsoft Office and other professional software systems and navigation

Nice To Haves

Experience in fast-growth, private equity-backed operations
Experience in multi-site clinical operations or startup healthcare environments
Familiarity with EMRs, ticketing systems, inventory processes, and compliance auditing

Responsibilities

Lead day-to-day clinic operations across assigned markets, ensuring adherence to SOPs and PRM standards
Manage weekly schedules and provider support to ensure adequate coverage and smooth clinic flow
Oversee clinical supplies and vendor relationships, including ordering and par level tracking
Ensure clinics are coordinated with other departments – finance, intake, treatment planning, and marketing
Support new clinic launches, including setup, onboarding, and workflow implementation
Collect and analyze data for internal reporting, compliance, and patient outcomes
Enforce compliance with HIPAA, OSHA, and internal clinical policies
Own regional P&L performance, including labor cost management, cost-per-visit, and budget adherence across all assigned clinics
Serve as the primary escalation point for complex patient, staffing, or operational issues requiring director-level intervention
Negotiate and manage vendor and facility service contracts within the assigned region
Recruit, train, and manage Medical Assistants, Medical Receptionists, and Surgical Coordinators with a focus on accountability, quality, and retention
Conduct regular site visits to audit operations, coach teams, and implement process improvements
Create and maintain digital operations training resources (via Teams and Paylocity)
Build and maintain a leadership development and succession pipeline for clinic-level staff across the region
Launch PRM's standardized clinic culture program and monitor adoption
Oversee the adoption of standardized clinic experience elements, such as front desk scripting, sensory environment, and staff engagement
Serve as a cross-functional leader working closely with providers, financial departments and RCM, and marketing to ensure alignment between clinical care delivery and operational support
Work closely with the counterpart Regional Director in the other region to ensure consistency and alignment across all clinics nationwide
Partner with the Project Manager – Growth & Facilities on new site selection, buildout timelines, and de novo clinic readiness within the region
Represent regional operations performance and initiatives in executive leadership and strategic planning meetings