Regional Director of Operations -Central PA.

Community Veterinary Partners • Philadelphia, PA

1d • Remote

About The Position

The Regional Director of Operations is a strategic member of Community Veterinary Partners’ leadership team, providing tactical direction and vision to a region of 13 to 17 veterinary hospitals. The role supports hospitals with roots in their local communities and is responsible for quality of care, operational excellence, profitable growth, and people and culture. The position is remote and requires residence in the Central Pennsylvania area, with frequent travel primarily by car.

The Regional Director works with hospital leaders and CVP teams to uphold medical and operational standards, strengthen hospital performance, manage financial results, develop leaders, support staffing and recruitment, and identify opportunities to grow the business. The position reports to the Senior Regional Director of Operations and supervises and develops Practice Managers in the assigned region.

Requirements

• Bachelor’s degree in Business Management or a related field, or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
• At least eight years of veterinary practice or management experience.
• Reside in the Central Pennsylvania area.
• Leadership, decisiveness, emotional intelligence, analytical, coaching and mentoring, change management, communication, financial acumen, and time-management skills.
• Proficiency with MS Office.

Nice To Haves

• At least three years of multi-location management experience in a service-industry role.
• Prior knowledge of veterinary practice management software.

Responsibilities

• Ensure each hospital provides a high level of customer service to clients and pets.
• Ensure CVP medical and non-medical standards are upheld, working with the Medical and Operational Advisory Boards to improve areas that fall short.
• Ensure compliance with policies and procedures and applicable local, state, and federal laws.
• Promote the safety of pets, clients, and team members, and maintain clean, safe, and organized hospitals.
• Oversee assimilation of new partner hospitals into CVP.
• Develop and maintain strong business relationships with Practice Managers, Lead Doctors, and Associate Doctors.
• Work with Practice Managers and Lead Doctors to improve operational outcomes, including revenue growth and control of inventory, purchasing, labor, and other expenses.
• Manage hospital P&L outcomes, provide monthly reporting to the Core Leadership team, and develop remediation strategies as needed.
• Initiate and supervise facility improvement projects to meet customer and regulatory expectations.
• Review hospital performance and key financial metrics, including revenue, growth, labor, purchasing, and capital expenditures.
• Achieve profitable growth objectives within the assigned region.
• Partner with hospital leaders to develop solutions for revenue and cost-control challenges and opportunities.
• Develop fiscal, strategic, and clinical processes in partnership with hospitals.
• Develop, communicate, and implement proactive marketing strategies with the Marketing team to grow hospital revenue.
• Assist the Business Development team in identifying opportunities and strategies to acquire additional hospitals.
• Develop Practice Managers’ and Lead Doctors’ leadership skills and foster engagement and accountability.
• Develop successful Practice Managers who continually surpass benchmarks.
• Ensure hospitals provide a supportive, positive work environment.
• Work with hospital leadership to forecast staffing needs and initiate recruitment.
• Partner with Talent Acquisition to recruit and select Doctors and Practice Managers.
• Work with Human Resources to select, recruit, develop, and mentor teams to support professional growth and strong medical care, client service, and business results.
• Serve as an escalation point for employee relations issues and partner with Practice Managers to seek amicable resolutions.
• Partner with Practice Managers to maintain appropriate scheduling and Doctor coverage.
• Approve time off for continuing education, PTO, and other needs while supporting team members and hospital operations.
• Perform other duties as assigned.
• Manage and develop the skills of assigned Practice Managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director