Regional Director of Business Operations
About The Position
At Anne Arundel Dermatology, we provide exceptional care to our patients and each other. Founded over 50 years ago with a mission to offer the highest quality and full spectrum of medical, surgical, and aesthetic skin care services, Anne Arundel Dermatology has grown to include over 300 clinicians and 110 locations across the Mid-Atlantic and Southeastern states. We are committed to continuous training and education, staying at the forefront of dermatological advancements. We offer not just a job, but opportunities for intensive hands-on training and long-term career growth. The Regional Director of Business Operations reports directly to the COO and is responsible for ensuring operational excellence within their assigned region. This role involves driving results and revenue growth, recruiting and developing provider talent, and maintaining the highest standards of patient satisfaction. The RDBO is fully accountable for regulatory compliance, patient safety, and financial management of departmental budgets, all in line with the COO's objectives.
Requirements
- Strong interpersonal and communication skills
- Demonstrated business acumen
- Excellent analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Excellent result driven and people leadership capability
- In-depth knowledge of health care finance best practices and standards
- Understanding of health and safety standards in the medical industry
- Excellent organization and time management skills
- Knowledge of and compliance with HIPAA standards
- Ability to think strategically to ensure the best possible outcomes and approach to an issue
- Ability to plan, organize, prioritize, delegate, and manage tasks
- Bachelor’s degree in healthcare administration, public health, health information management, or a related field
- Minimum five years’ experience in a medical office or similar setting
Nice To Haves
- Master’s degree in public health, health information management and technology, health care administration or business administration is preferred
- Previous experience in Dermatology is preferred
Responsibilities
- Drive patient satisfaction optimization through continuous monitoring of patient feedback, timely resolution of service concerns, and implementation of best practices across all regional locations
- Maintain full P&L responsibility including managing and improving revenue, reducing clinical costs, and improving clinical margin across all service lines, including cosmetic revenue
- Monitor and review provider schedules to maximize capacity utilization, patient encounters, and access across the region
- Monitor and actively manage labor expense relative to budget, analyzing staffing levels, scheduling efficiency, and overtime to ensure labor costs remain within approved targets; identify opportunities to optimize workforce deployment without compromising patient care or service quality
- Build and foster strong, collaborative relationships with physicians and business leaders to align on business strategies, enhance operational performance, and improve patient services
- Recruit, develop, and retain top clinical and administrative talent, including onboarding and accelerating the productivity of new and ramping providers, to support regional growth and a high-performance culture
- Partner with Compliance, Finance, and Human Resources departments to ensure adherence to company policy and applicable federal and state regulations
- Provide consistent on-site leadership across multiple practice locations, typically spending four days per week in the field to ensure operational standards and team accountability
Benefits
- Medical, Dental & Vision insurance – effective 1st of the month after date of start
- Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
- Company provided Basic Life/AD&D insurance
- Paid time off
- Paid holidays
- Retirement Savings account
- Employee discount on cosmetic services and products
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What This Job Offers
Job Type
Full-time
Career Level
Manager
