Regional Director Hearing Care - Arkansas & Missouri

Sonova AG

28d•$110,000 - $130,000•Hybrid

About The Position

AudioNova is seeking a Regional Director, Hearing Care, to direct and lead the Regional Manager, Hearing Care, a team of Hearing Care Professionals, and support staff across a designated region. The role guides, coaches, and mentors the team, using business acumen to achieve sales budgets, key performance indicators, and profit. The Regional Director leads the team in delivering an exceptional customer experience and high standards of care by following Pinnacle Audio Care. Talent management is a key focus of the position. The Regional Director leads sales and customer-care practices, manages team development and performance, supports change initiatives, and promotes employee engagement and AudioNova’s values. The role ensures compliance with company policies, professional licensing and education requirements, billing requirements, and applicable laws. It also collaborates with other leaders and corporate functions on talent management, clinic portfolio projects, and strategic initiatives, including transitions and integration of acquired or newly established clinics. The position is hybrid and covers Arkansas and Missouri, with travel of up to 50–60%.

Requirements

Bachelor’s degree or equivalent experience required.
Willingness to travel up to 50–60%.
Effective and professional verbal, written, and virtual communication skills.
Strong business acumen.
Marketing and promotion experience.
Solid analytical and problem-solving skills.
Strong leadership, coaching, mentorship, and counseling skills.
Multi-unit management experience.
Experience with Microsoft Office and Outlook, especially PowerPoint and Excel.
Minimum 2–3 years of relevant multi-unit management experience.
Proven marketing, sales, and business growth success in a high-touch, customer-focused environment.

Nice To Haves

MBA preferred.
Hearing Healthcare, Medical Retail, or Retail experience is a plus.
Hearing Healthcare management experience is a plus.

Responsibilities

Lead and inspire the sales team to achieve revenue, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help targets.
Manage, coach, and develop Hearing Care Professionals and support employees, including selection, hiring, development, and performance management.
Manage and support change management initiatives.
Motivate the team to embrace AudioNova policies and procedures.
Ensure customer-centered service by exploring customers’ lifestyle needs through the MEET customer journey and services, applying best practices during customer visits, and encouraging customers to improve their quality of life with current hearing care solutions.
Ensure employee compliance with AudioNova’s local and global policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for dispensing employees.
Ensure employees follow AudioNova’s customer and sales processes, including applicable sales systems and processes and audiological requirements.
Collaborate with other leaders on talent management initiatives, including development, appraisal, succession planning, and performance management, while addressing KPIs such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR).
Lead strategies to improve engagement across the region.
Maintain awareness of industry trends and developments.
Collaborate with Real Estate, Facilities & Branding on portfolio initiatives, including openings, closures, renovations, refreshes, and other capital projects.
Support transitions and integration of new clinics and employees following acquisitions or greenfield development.
Foster a culture aligned with AudioNova’s values and vision.
Support the Senior Director, Sales with strategic projects.
Ensure compliance with local, state, and federal laws and AudioNova brand standards.
Perform other assigned duties and responsibilities.