Regional Center Director (On Site)

Wake County Government•Wake Forest, NC

3d•Onsite

About The Position

The Regional Center Director oversees the planning, coordination, and delivery of services at Wake County’s Northern Regional Center to ensure residents’ needs are met. The center houses 15 programs, including Economic and Public Health Services. This in-office role provides strategic leadership and operational oversight for the region and collaborates with other Directors to align services with Wake County’s mission and core values. The Director represents Wake County in the community and builds partnerships with county departments, community organizations, municipalities, and residents to maximize resources and improve access to services. The Director manages center operations, including a staff of 10, community engagement, fiscal planning, and compliance. The role promotes accountability, innovation, and continuous improvement, and ensures service delivery is high-quality, coordinated, customer-focused, and responsive to residents. In emergencies, the employee is expected to participate in preparedness and response operations and may be assigned temporary duties, hours, or work locations that differ from normal responsibilities.

Requirements

Bachelor’s degree; equivalent education and experience are accepted.
Five years of job-related management experience; equivalent education and experience are accepted.
Demonstrated commitment to superior customer service, integrity, collaboration, and forward-thinking operational efficiency.
Ability to exercise sound judgment independently and collaboratively to achieve organizational outcomes.
Strong interpersonal and communication skills, including the ability to maintain favorable public relations and positive working relationships across organizational levels.
Ability to foster open, timely, and high-quality information sharing across internal and external stakeholders.
Ability to make thoughtful, well-reasoned decisions based on available data and situational awareness.
Ability to lead collaboratively, support staff success, and drive team performance toward shared objectives.
Ability to establish and maintain respectful, productive relationships that support organizational effectiveness.
Ability to act honestly and transparently, and comply with laws, policies, and professional standards.
Ability to set high standards, measure results, and hold oneself and others responsible for outcomes.
Ability to encourage open dialogue, mutual respect, and cooperative problem-solving.
Strong commitment to community impact and consistently delivering high-quality, respectful service.
Include all prior work experience on the application and resume.

Nice To Haves

Master’s degree in Public Administration or a related field.
Demonstrated experience working with community partners.

Responsibilities

Assure coordination and successful delivery of services at the Regional Center.
Establish center policies and procedures to ensure uniform administration and service delivery.
Develop, recommend, and implement current and longer-term business plans.
Represent the agency in the community, including work with local Chambers of Commerce, town government, and civic and nonprofit organizations.
Engage the community to ensure residents have access to a broad range of high-quality services that meet their needs.
Analyze qualitative and quantitative data to determine needs and trends.
Collaborate with community leaders and residents to address local needs.
Invite citizen participation in developing strategies.
Partner with professional agencies, health providers, and other organizations in the region.
Coordinate fiscal management functions at the Regional Center.
Directly supervise Regional Center operational staff.
Partner in managing and overseeing Social Services and Public Health Department staff assigned to the Regional Center.
Collaborate in staff recruitment.
Foster accountability, innovation, and continuous improvement, and promote community awareness of services.
Participate in emergency preparedness and response operations, exercises, and training as required; accept temporary assignments that may differ in duties, hours, or location.