Data Center Technician (On-site)

Trace3•Irvine, CA

5h•$32 - $39•Onsite

About The Position

The Data Center Technician physically supports customers and provides remote-hand services under the general direction of the Lead, Data Center Services. This role supports day-to-day data center operations and projects, including cabling, compute, network and storage support, asset management, documentation, shipping and dock management, service requests, and customer communications. The position is 100% onsite, with various shifts available, and some travel is available.

Requirements

At least two years of experience in a technical or data center support role.
Ability to independently research internet technologies, including firewall, router, switch, VPN, DNS, and proxy technologies.
Good understanding of the OSI model.
Good command of written and spoken English.
Excellent customer service skills.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Strong attention to detail.
High school diploma or GED.

Nice To Haves

CompTIA A+, BICSI, or similar certification.

Responsibilities

Support day-to-day data center operations and execute projects.
Analyze customer IT infrastructure hardware in production and conduct customer walkthroughs to determine project feasibility.
Elicit data center infrastructure requirements from clients.
Install and manage structured cabling projects; install, terminate, test, and label copper and fiber cross-connects according to standard operating procedures.
Perform preventative maintenance and repairs, troubleshoot cabling systems and physical issues, and create straight-through, crossover, and console cables.
Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment.
Identify and report problem devices, replace defective parts as directed, visually inspect equipment, and assist with infrastructure readiness testing.
Configure out-of-band management interfaces and test and validate remote access to customer computer, server, and network systems.
Monitor and maintain servers and network equipment; upgrade internal system components, including CPUs, memory, hard drives, and network cables.
Create and maintain service desk documentation and accurate records of customer computer, server, and network systems.
Unpack received items, identify parts, dispose of non-essential items, report results, and provide recommendations.
Ensure power tests and reports are completed for incoming products before they are moved to the data center floor.
Digitally scan incoming paperwork, transmit results, and recommend fixes for gaps.
Record device locations, cable connections, and received product and asset information in customer-defined databases.
Conduct inventory control, compare received products with packing slips, report discrepancies, and manage customer-defined spare parts.
Maintain high customer satisfaction; review work orders and perform post-work quality assurance.
Participate in service transition, transferring knowledge and documenting processes.
Manage the shipping and loading dock and report newly received items.
Accept and fulfill requests and report status through ticketing, time-reporting, and email processes.
Escort vendors and repair technicians as requested by the customer.
Manage crises during critical situations or major service outages and communicate with stakeholders according to service level agreements.
Perform root cause analysis and follow company best practices and standard operating procedures.
Mentor lower-level Data Center Technicians and perform other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision plans for employees and dependents.
401(k) retirement plan with employer match.
529 College Savings Plan.
Health Savings Account.
Life insurance.
Long-term disability.
Competitive compensation.
Training and development programs.
Snacks and beverages at major offices.
Collaborative workplace culture.
Work-life balance and generous paid time off.
Some positions may be eligible for variable incentive compensation, such as bonuses or commissions.