Contact Center Representative - On Site

Your Wireless Inc. • Westbury, NY

6d • $17 - $19 • Onsite

About The Position

Your Wireless, a Verizon Wireless Premium Retailer, is seeking an experienced Contact Center Representative to serve as a liaison between the company and current and potential customers. The representative will be part of an inside sales team positioning Verizon Wireless products, services, and solutions to business and consumer customers through outbound calling. The role also involves setting appointments for Verizon customers at retail locations by driving marketing and promotional campaigns. This is an on-site, full-time position in Westbury, New York, with a Monday-Friday schedule, compensation of $17-$19 per hour based on experience, and commission. The posting states there is no cold calling.

Your Wireless describes itself as the largest minority-owned Verizon Authorized Retailer, with more than 200 stores across 17 states and over 400 employees. The company promotes a diverse, employee-first culture and an approach focused on delivering a simple, best-in-class customer experience. Your Wireless Inc. is an Equal Opportunity Employer.

Requirements

• High school degree or equivalent.
• At least two years of experience in a call center or telesales environment.
• At least two years of customer service experience, preferably in telecommunications.
• Excellent communication and interpersonal abilities.
• Knowledge of CRM systems and sales tracking tools.
• Ability to work in a fast-paced, results-driven environment.

Nice To Haves

• Knowledge of wireless technology and services.
• Previous experience with Verizon products and services.

Responsibilities

• Handle a high volume of outbound and inbound calls to and from Verizon customers.
• Make outbound calls for follow-ups and sales promotions.
• Assist customers with product information and purchasing decisions.
• Respond to customer inquiries by phone, email, live chat, and SMS.
• Serve as a liaison between customers and the sales team.
• Upsell products or services to increase revenue.
• Perform data entry accurately and in a timely manner.
• Meet personal and team qualitative and quantitative targets.
• Position Verizon Wireless products, services, and solutions to business and consumer customers through outbound calling.
• Set appointments for Verizon customers at retail locations by driving marketing and promotional campaigns.

Benefits

• Comprehensive health, dental, and vision insurance.
• Employee discount on Verizon services.
• 401(k) with company matching.
• Commission.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED