Data Center Technician (On-site)

Trace3•Irvine, CA

22h•Onsite

About The Position

Under the general direction of the Lead, Data Center Services, the Data Center Technician physically supports customers and provides remote-hand services. This role supports day-to-day data center operations and projects, including infrastructure cabling, compute/network/storage equipment, asset management, documentation, shipping and loading dock activities, and customer service. The position is 100% onsite, with various shifts available, and some travel is available.

Requirements

At least two years of experience in a technical or data center support role.
Ability to independently research internet technologies, including firewall, router, switch, VPN, DNS, and proxy technologies.
Good understanding of the OSI model.
Good command of written and spoken English.
Excellent customer service skills.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Strong attention to detail.
High school diploma or GED.

Nice To Haves

CompTIA A+, BICSI, or similar certification.

Responsibilities

Support day-to-day data center operations and execute projects.
Analyze customers’ production IT infrastructure hardware, consult on it, and conduct customer walkthroughs to determine project feasibility.
Elicit data center infrastructure requirements from clients.
Install and manage structured cabling projects; install, terminate, test, and label copper and fiber cross-connects according to standard operating procedures.
Perform preventative maintenance and repairs, troubleshoot cabling systems and physical issues, and create straight-through, crossover, and console cables.
Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment as required.
Identify and report problem devices, replace defective parts as directed, inspect equipment for errors or unusual noises, and assist with infrastructure readiness tests.
Configure out-of-band management interfaces and test and validate remote accessibility to customer computer, server, and network systems.
Monitor and maintain servers and network equipment; upgrade internal components, including CPUs, memory, hard drives, and network cables.
Create and maintain service desk documentation and accurate records of customer computer, server, and network systems.
Plan for incoming items, unpack them, identify parts, dispose of non-essential items, report results, and provide recommendations.
Ensure required power tests and reports are completed for incoming products before they are moved to the data center floor.
Digitally scan incoming paperwork, transmit results, and recommend fixes for gaps.
Record device locations, cable connections, and received-product details in customer-defined databases.
Conduct inventory control, compare received products with packing slips, report discrepancies, and maintain customer-defined spare parts in an inventory-controlled area.
Maintain customer satisfaction; review work orders and perform post-work quality assurance.
Participate in service transition, transfer knowledge, and document processes.
Manage the shipping/loading dock and report newly received items.
Accept, fulfill, and report the status of work through ticketing systems, time reports, and email processes.
Escort vendors and repair technicians as requested by the customer.
Manage critical situations and major service outages, communicate with stakeholders according to SLAs, and perform root cause analysis.
Follow company best practices and standard operating procedures.
Mentor lower-level Data Center Technicians and perform other duties as assigned by the supervisor.