Regional Account Team Manager
About The Position
CLEAResult is seeking a Regional Account Team Manager to lead and guide a team of account managers in delivering exceptional client satisfaction, attaining energy savings goals, and successfully managing key accounts. The role calls for a strong account management background, leadership skills, and a strategic approach to customer relationships. The manager will foster a collaborative, high-performance team culture grounded in CLEAResult’s values of Accountability, Trust, and Transparency. They will advocate for customers, maintain proactive communication, and develop strategic account plans to improve satisfaction and retention. The role also involves standardizing lead tracking and KPI reporting, analyzing data and customer feedback, and sharing program updates on account performance, opportunities, and improvement plans. The manager will partner with program management and leadership on strategies and solutions for outreach, marketing, external training and education, and other activities that support program goals. Applicants must be authorized to work in the country where the position is located without employer sponsorship or immigration-status support. Successful hires must pass pre-employment checks. If applicable, the employee must meet DOT qualification requirements and comply with relevant transportation regulations.
Requirements
- 3–5 years of experience in account management, with a track record of successful client retention and revenue growth.
- Prior experience leading a team, with strong leadership and team management skills and the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills.
- Analytical mindset and ability to use data to drive decision-making.
- Strategic thinking and ability to develop and execute effective account plans.
- Proven track record of creating successful customer engagement strategies and campaigns.
- Experience with Microsoft Office Suite and Salesforce.
- Curiosity about the energy industry and passion for changing the way people use energy.
- Ability to understand and effectively explain technical concepts to varied audiences.
- If applicable, meet all DOT qualification requirements and comply with applicable federal, state, and local transportation regulations.
- Must be authorized to work in the country where the position is located without employer sponsorship or support.
- Must pass pre-employment checks.
Responsibilities
- Lead and guide a team of account managers to ensure client satisfaction, energy savings goal attainment, and successful management of key accounts.
- Foster a collaborative, high-performance team culture focused on exceeding goals and modeling CLEAResult’s values of Accountability, Trust, and Transparency.
- Act as a customer advocate within the program through proactive communication and efforts to enhance customer satisfaction.
- Develop and execute strategic account plans that drive customer satisfaction and retention.
- Standardize and implement a lead tracking report to monitor KPIs and assess the account management team’s performance.
- Analyze data and customer feedback and provide regular program management updates on key account status, achievements, opportunities, and continuous-improvement plans.
- Partner with program management and leadership to develop strategies and solutions for outreach, marketing, external training and education, and other program activities that drive goal achievement.
Benefits
- Medical, dental, and vision insurance.
- Company-paid health care concierge service.
- 401(k) with company match.
- Paid vacation, sick, personal, and parental leave.
- Paid volunteer time.
- Employee Recognition Program with points redeemable for gift cards.
- Employee Assistance Program.
- Access to on-demand training courses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
