Regional Account Manager

Assurant•Indianapolis, MI

1d•$82,200 - $137,200•Remote

About The Position

The Regional Account Manager drives performance and growth for assigned client programs by developing strong relationships with client leadership and serving as the primary contact between Assurant and the client in the assigned territory. The role advises clients on program execution, develops plans to achieve or exceed goals, and uses performance data, competitive insights, and frontline feedback to identify improvements and opportunities. The position is remote, with the ideal candidate based in Chicago, Illinois, and covers Illinois, Indiana, Michigan, and Minnesota. It requires travel up to 75%.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of experience in retail, wireless, or other customer-facing environments, with a strong understanding of sales, client service, and account development.
Proven presentation and relationship-building skills, including the ability to influence stakeholders and engage leaders effectively.
Strong analytical and problem-solving abilities, with experience developing and executing strategies to improve business results.
Proficiency in Microsoft Office and multimedia presentation tools.
Ability to manage multiple priorities in a fast-paced environment, meet deadlines, and work independently with minimal supervision.

Responsibilities

Drive performance for assigned client programs by fostering and maintaining relationships with leadership at various levels.
Conduct program training at corporate, division, regional, district, or site levels, including train-the-trainer programs for client staff.
Circulate performance and compliance reports to monitor whether program goals are being achieved.
Consult with client management to establish and execute plans for achieving or exceeding program goals.
Develop and enhance Assurant’s relationships with client management at regional, district, and store levels.
Communicate program results and marketing plans to client and Assurant management.
Summarize activities for return-on-investment purposes and track their performance.
Serve as the primary Assurant contact for the client in assigned areas.
Assist in executing promotions and contests for assigned programs.
Adhere to the travel budget and control expenses.
Conduct regular competitive analyses and prepare reports on the competitive environment; occasionally conduct mystery shopping across related business segments.
Work with the assigned Assurant Account Executive to identify and resolve customer and client service-quality process issues and achieve positive root-cause resolutions.