Regional Account Manager - Primary Care & Ancillary

HealthDrive•Chillicothe, OH

5d•Hybrid

About The Position

HealthDrive is seeking a Regional Account Manager – Primary Care & Ancillary for its Field Operations team in Ohio. The role manages and supports HealthDrive’s Primary Care service line and Ancillary services, building and maintaining relationships with long-term care and skilled nursing facilities to ensure high-quality service delivery and client satisfaction. This hybrid, field-based position combines remote work with daily travel throughout Ohio. The manager must conduct at least 50 in-person visits per month, with multiple facility visits per day likely. The role focuses on customer retention, patient enrollment, organic growth, new program implementation, provider relationships, and ongoing support for providers and facilities. The compensation range is $75,000–$85,000 annually, with up to 10% bonus potential.

Requirements

3–5+ years of experience in healthcare account management, field operations, or client relations.
Strong interpersonal skills and ability to engage clinical and administrative staff at all levels.
Highly organized, with the ability to manage a field-based schedule and visit cadence.
Valid driver’s license and reliable transportation; daily in-state travel is required.
Ability to navigate computer systems and use basic office software effectively.

Nice To Haves

Active Licensed Practical Nurse (LPN) or Registered Nurse (RN) license in Ohio.
Bachelor’s degree.
Experience working in or with nursing homes or long-term care environments.
Familiarity with primary care workflows in post-acute or senior care settings.

Responsibilities

Serve as the primary point of contact for facilities receiving HealthDrive’s Primary Care and Ancillary services across Ohio.
Conduct monthly in-person and/or remote meetings with each customer to assess satisfaction, review clinical reporting, address concerns, and support care delivery.
Develop and maintain relationships with medical directors at each location, whether or not they are HealthDrive employees or strategic partners.
Build and maintain relationships with facility administrators, nursing directors, and care teams, and develop new sales opportunities when key contacts move to a new facility.
Navigate clinical reporting during meetings to ensure alignment with client goals and track performance.
Identify opportunities for service expansion, cross-selling, and business growth within existing accounts.
Collaborate with clinical operations, provider support, and company leadership to resolve client issues and ensure smooth service delivery.
Track client feedback and service delivery performance to identify areas for improvement and growth.
Support onboarding of new accounts and maintain engagement with existing customers.