Regional Account Manager

Securitas • Menlo Park, CA

2d • Onsite

About The Position

Securitas Security Services USA, Inc. is hiring a Regional Account Manager to lead security operations at two client locations in the Menlo Park area. The role serves as the primary on-site representative for Securitas and the main point of contact for the client, with responsibility for operational performance, financial results, service delivery, and client satisfaction. The manager develops the on-site security team, maintains strong client relationships, and ensures operations align with client expectations, Securitas standards, and applicable regulations. The position also partners with Securitas leadership to improve processes, support growth, and contribute to regional and program goals. The role is based in Menlo Park, California, with an annual salary range of $100,000 to $105,000; compensation may vary based on geographic location, relevant experience, and applicable skills.

Requirements

• Prior law enforcement or military experience is required.
• An associate degree plus 3–5 years of leadership experience in security, operations, or a related field; or 6–8 years of directly related experience with increasing responsibility. Equivalent combinations of education, certifications, and experience will also be considered.
• Demonstrated leadership experience managing teams in security, operations, or a similar environment.
• Strong problem-solving and decision-making skills, including the ability to act quickly and effectively.
• Ability to build trust and strong working relationships with clients and employees.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Comfort using basic technology, including email, scheduling systems, and reporting tools.
• Service-first mindset, clear communication skills, strong attention to detail, sound judgment, and ability to lead in a dynamic environment.

Nice To Haves

• Experience managing multi-site operations or client accounts.
• Prior experience in corporate security or contract security services.
• Additional leadership, security, or project management certifications.
• Familiarity with security industry best practices and client service in a contract environment.

Responsibilities

• Manage security operations at two client locations, ensuring alignment with client expectations and Securitas standards.
• Serve as the primary on-site representative for Securitas and model its values of Integrity, Vigilance, and Helpfulness.
• Partner with Securitas leadership to improve processes, support future growth, and contribute to regional and program goals.
• Oversee payroll, billing, and basic financials for assigned sites.
• Monitor site-level costs and staffing to support budget and profitability targets, and provide input on financial performance and efficiency strategies.
• Lead, coach, and mentor security officers and supervisors; set expectations, provide feedback, address performance issues, and foster accountability, teamwork, and continuous improvement.
• Act as the main point of contact for the client and build relationships through regular communication, responsiveness, and proactive problem-solving.
• Support client satisfaction, long-term partnership, and retention.
• Manage staffing and scheduling to ensure reliable coverage and continuity of operations.
• Oversee day-to-day site operations and ensure compliance with client requirements, Securitas policies, and applicable regulations.
• Use scheduling, reporting, and incident-management tools to monitor performance and address issues before they affect the client.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Paid time off, including vacation, holidays, and sick time in line with company policy
• Career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree