Regional Account Manager

. Crane Worldwide Logistics . • Irving, TX

2d • Hybrid

About The Position

This is a client-facing role responsible for managing the overall business relationship with key accounts. The position involves account mapping, understanding business unit breakdowns, running Quarterly Business Reviews (QBRs), and ensuring that Crane Worldwide offices servicing the account understand and execute Standard Operating Procedures (SOPs). The role also includes report creation, monitoring, distribution, and performance management. The Regional Account Manager will conduct market analysis, drive collaborative efforts internally by sharing best practices, and identify service or opportunity gaps. A key aspect of the role is penetrating the organizational structure of clients to develop relationships beyond the main points of contact, maintaining rates, assessing yields, and monitoring accounts for timely payments and collections. The position requires meticulous record-keeping in the CRM system and may involve travel within the region to visit accounts and Crane Worldwide offices to review procedures and ensure customer satisfaction. Adherence to company policies and regulatory requirements is essential, as is identifying growth opportunities and developing strategies to secure them with internal resources. A business development plan with short- and long-term objectives, initiatives, and quantified value-added contributions is expected. Other duties may be assigned.

Requirements

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems

Nice To Haves

• College degree preferred

Responsibilities

• Manage the overall business relationship with key accounts.
• Conduct account mapping and business unit breakdowns.
• Run and prepare for Quarterly Business Reviews (QBRs).
• Ensure Crane Worldwide offices understand and execute SOPs for serviced accounts.
• Create, monitor, and distribute reports.
• Manage account performance.
• Conduct market analysis and maintain industry awareness.
• Drive collaborative efforts and share best practices in client reviews, strategic business plans, value-add programs, process improvements, tender management, and technology solutions.
• Perform impact and coverage analysis to identify service or opportunity gaps.
• Penetrate organizational structures and develop relationships beyond main points of contact.
• Maintain rates and assess yields monthly.
• Monitor accounts for timely payments and assist with collections.
• Enter meeting notes, action items, complaints, and compliments into the CRM and distribute them.
• Travel within the region to visit accounts/account sites and Crane Worldwide offices.
• Ensure adherence to company policies and regulatory requirements.
• Identify growth opportunities and develop strategies to secure them.
• Create a business development plan with short- and long-term objectives.
• Perform other duties as assigned.

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree