Refill Pharmacy Technician II

Indiana University Health System • Lafayette, LA

1d • Hybrid

About The Position

The Refill Pharmacy Technician II supports providers and patients by managing prescription refill requests in a fast-paced, office-based pharmacy environment. The role works closely with providers, clinical staff, and pharmacies to process requests accurately, efficiently, and in compliance with Indiana pharmacy regulations. Technicians work at the top of their license and use their technical knowledge, analytical skills, and attention to detail. After an initial training period, partial remote work may be available based on performance, accuracy, and departmental metrics.

The position is part of IU Health’s expanding Pharmacy Refill and Pharmacy Prior Authorization Departments in Lafayette, with several positions expected to go live in Spring and Summer 2026. The schedule is set, with no nights, weekends, or holidays.

Requirements

• High school diploma or GED.
• Indiana Pharmacy Technician License, or an intern/extern license if enrolled in an accredited college of pharmacy.
• Pharmacy Technician National Certification, unless enrolled in an accredited college of pharmacy.
• Strong mathematical calculation skills.
• Working knowledge and skills as a pharmacy technician in assigned areas, with the ability to follow established procedures under moderate supervision.
• Effective written and verbal communication skills.
• Effective customer service skills.
• Intermediate proficiency in typing and using Microsoft Office applications.
• No criminal history related to the ability to work with drugs.

Nice To Haves

• Two or more years of relevant experience preferred.
• Strong attention to detail and ability to review and analyze medication refill requests.
• Solid understanding of common drug names, dosages, and pharmacy terminology.
• Excellent organizational and time-management abilities.
• Ability to work independently and contribute to a team environment.
• Demonstrated commitment to accuracy, quality, and patient safety.

Responsibilities

• Collaborate with providers and clinical staff to review, process, and manage prescription refill requests from patients and external pharmacies.
• Analyze refill requests for accuracy, completeness, and appropriateness before pharmacist review.
• Enter and maintain prescription and refill information accurately in the pharmacy system.
• Communicate professionally with patients, providers, and pharmacies to clarify requests and resolve issues in a timely manner.
• Ensure refill activities comply with state regulations, organizational policies, and patient safety standards.
• Prioritize workload to meet volume demands while maintaining accuracy.
• Support pharmacists and other pharmacy team members in daily operations as needed.
• Maintain confidentiality and uphold HIPAA standards in communications and documentation.

Benefits

• 401(k) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness through a government program for qualifying participants
• Employee Assistance Program with counseling at no cost
• Healthy Results team-member wellness program with points that contribute to a biweekly financial incentive
• Potential partial remote work after training, based on performance, accuracy, and departmental metrics
• Stable, predictable schedule with work-life balance
• Professional growth and skill development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED