Refill Pharmacy Technician II

IU Health • Plainfield, IN

1d • Hybrid

About The Position

The Refill Pharmacy Technician II supports providers and patients by managing prescription refill requests. The role works closely with providers, clinical staff, and pharmacies to ensure requests are processed accurately, efficiently, and in compliance with Indiana pharmacy regulations. Refill technicians work at the top of their license, applying technical knowledge, analytical skills, and attention to detail. This position is intended for experienced pharmacy technicians seeking to expand their skills and grow within a collaborative healthcare team.

The position is based in an office setting within a provider-supported refill department and has a set schedule with no nights, weekends, or holidays. After an initial training period, partial remote work may be available depending on performance, accuracy, and departmental metrics.

Requirements

• High school diploma or GED.
• Active Indiana Pharmacy Technician License.
• Active Pharmacy National Certification.
• Minimum of one (2) year of pharmacy technician experience; retail experience preferred, and hospital experience considered.
• Ability to work under pharmacist supervision and follow established procedures.
• Strong attention to detail and ability to review and analyze medication refill requests.
• Understanding of common drug names, dosages, and pharmacy terminology.
• Effective written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and contribute to a team environment.
• Commitment to accuracy, quality, and patient safety.

Nice To Haves

• Retail pharmacy technician experience.
• Hospital pharmacy experience is considered.

Responsibilities

• Collaborate with providers and clinical staff to review, process, and manage prescription refill requests from patients and external pharmacies.
• Analyze refill requests for accuracy, completeness, and appropriateness before pharmacist review.
• Accurately enter and maintain prescription and refill information in the pharmacy system.
• Communicate professionally with patients, providers, and pharmacies to clarify requests and resolve issues promptly.
• Ensure refill activities comply with state regulations, organizational policies, and patient safety standards.
• Prioritize workload to meet volume demands while maintaining accuracy.
• Support pharmacists and other pharmacy team members in daily operations as needed.
• Maintain confidentiality and uphold HIPAA standards in communications and documentation.

Benefits

• 401(k) retirement savings with employer match.
• Tuition reimbursement.
• Student loan forgiveness through a government program for qualifying participants who meet applicable requirements.
• Employee Assistance Program with counseling at no cost.
• Healthy Results wellness programs with points contributing toward a biweekly financial incentive.
• Potential partial remote work after the initial training period, based on performance, accuracy, and departmental metrics.
• Predictable schedule with work-life balance.
• Professional growth and skill development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED