Referral Specialist – Heart & Vascular Specialist Clinic – Full-Time, Days

#REF!•Plano, TX

1d•Onsite

About The Position

Join an innovative team working towards making healthcare more accessible, integrated, and reliable. This role involves delivering care to patients utilizing the Referral Specialist Process. You will initiate and manage all components of clinical referrals for various services, set up appointments and special arrangements, verify insurance coverage, and act as a liaison between various healthcare entities and patients. You will also coordinate the flow of information to secure valid referrals and maintain a database of referral physician offices. Additionally, you will assist the Practice Manager with complaint resolution related to patient referrals and document all actions in the system.

Requirements

High School Diploma or equivalent
2 years related experience in Healthcare environment
Recent Medical Referral experience
Strong customer skills
Good communication skills
Strong work ethic and a high level of professionalism
Team player who handles multiple projects simultaneously in a fast-paced environment

Responsibilities

Delivers care to patients utilizing the Referral Specialist Process
Initiates and manages all components of clinical referrals for various services.
Sets up appointments and any special arrangements such as transportation, interpreter services, etc.
Verifies insurance coverage and obtains authorizations, if needed, from insurance providers.
Acts as liaison between hospitals, physicians, health plans, vendors and patients or referral sources.
Coordinates flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient.
Develops and maintains database of referral physician offices preferred by each physician within the clinic.
Assists Practice Manager with complaint resolution and solutions related to patient referrals.
Enters referrals, documents, communications, and actions in system.