Referral Screening Specialist

DCI Donor Services•Knoxville, TN

3d•Hybrid

About The Position

DCI Donor Services is hiring a Referral Screening Specialist to medically screen and review donor referrals by phone and evaluate potential donor suitability. The role facilitates the donation process by coordinating referral information and logistics, communicating with external parties, and collaborating with hospital personnel and clinical teams to maintain the option of donation and activate appropriate DCIDS team members. This position is located in Knoxville, Tennessee, and is not fully remote. It works partly in an office and partly from home. Training is during the day shift; the regular schedule is a rotating 12-hour night shift from 7:00 PM to 7:00 AM EST. The two-week rotation is Week 1: Sunday, Wednesday, and Thursday; Week 2: Monday, Tuesday, Friday, and Saturday.

Requirements

A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification, or a combination of equivalent experience.
At least one year in an OPO, tissue banking, or related field.
At least one year in a health-care-related position, including use of medical terminology.
Working knowledge of computers and Microsoft Office applications, including TEAMS.
Exceptional teamwork, communication, and conflict management skills.
Strong interpersonal skills and the ability to communicate effectively orally and in writing.
New employees must have their first dose of the COVID-19 vaccine by their potential start date or provide proof of vaccination.

Responsibilities

Facilitate the donation process by coordinating and communicating referral information and logistics.
Route donor referrals and external requests appropriately.
Maintain accurate documentation of the medical screening process through data entry and follow established referral intake procedures.
Evaluate medical suitability of potential organ and tissue donors using medical records, personal histories, physical examinations, and current health status.
Transcribe health information into electronic medical records.
Request and interpret laboratory and diagnostic tests needed to evaluate suitability and manage potential donors clinically.
Collaborate with hospital personnel and clinical teams to develop an action plan that maintains the option of donation and activates appropriate DCIDS team members.
Participate in training, process improvement, departmental QA/QC activities, and special projects as directed.
Perform other related duties as assigned.

Benefits

Up to 184 hours of PTO in the first year.
Up to 72 hours of sick time in the first year.
Choice of two medical plans: PPO or HDHP.
Dental coverage.
Vision coverage.
403(b) plan with matching contribution.
Company-provided term life, AD&D, and long-term disability insurance.
Wellness program.
Supplemental insurance benefits, including accident coverage and short-term disability.
Discounts on home, auto, renter, and pet insurance.
Cell phone discounts through Verizon.