Referral Screening Specialist

DCI Donor Services • Knoxville, TN

2d • Hybrid

About The Position

DCI Donor Services is hiring a Referral Screening Specialist to medically screen and review donor referrals by phone and assess potential donor suitability. The position works in both an office environment and from home and is located in Knoxville, Tennessee; it is not fully remote. Training is conducted during the day shift. After training, the specialist works a rotating 12-hour night shift from 7:00 PM to 7:00 AM EST on a two-week schedule: Week 1—Sunday, Wednesday, and Thursday; Week 2—Monday, Tuesday, Friday, and Saturday.

The role supports the organ and tissue donation process by coordinating referral information and logistics, evaluating donor suitability, documenting and transcribing health information, and collaborating with hospital personnel and clinical teams. The position also participates in training, process improvement, quality assurance and quality control activities, and special projects.

DCI Donor Services is an organ procurement and tissue recovery organization operating in California, New Mexico, and Tennessee. Its mission is to save lives through organ donation and to serve donor families and recipients. New employees must receive their first COVID-19 vaccine dose by their potential start date or provide proof of vaccination.

Requirements

• A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification, or a combination of equivalent experience.
• At least one year of experience in an OPO, tissue banking, or a related field.
• At least one year in a health-care-related position, including use of medical terminology.
• Working knowledge of computers and Microsoft Office applications, including TEAMS.
• Exceptional teamwork, communication, and conflict management skills.
• Strong interpersonal skills and the ability to communicate effectively orally and in writing.
• First dose of the COVID-19 vaccine by the potential start date or proof of vaccination.

Responsibilities

• Facilitate the donation process through coordination and communication of referral information and logistics.
• Appropriately route donor referrals and requests from external parties.
• Maintain accurate documentation of the medical screening process through data entry and follow established referral intake procedures.
• Evaluate medical suitability of potential organ and tissue donors using medical records, personal histories, physical examinations, and current health status.
• Transcribe health information into electronic medical records.
• Request and interpret laboratory and diagnostic tests needed to evaluate suitability and clinically manage potential donors.
• Collaborate with hospital personnel and clinical teams to develop an action plan that maintains the option of donation and activates the appropriate DCIDS team members.
• Participate in training, process improvement, departmental QA/QC activities, and special projects as directed.
• Perform other related duties as assigned.

Benefits

• Up to 184 hours of PTO during the first year.
• Up to 72 hours of sick time during the first year.
• Choice of two medical plans: PPO or HDHP.
• Dental coverage.
• Vision coverage.
• 403(b) plan with matching contribution.
• Company-provided term life insurance, AD&D, and long-term disability insurance.
• Wellness Program.
• Supplemental insurance benefits, including accident coverage and short-term disability.
• Discounts on home, auto, renter, and pet insurance.
• Cell phone discounts through Verizon.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree