Referral Coordinator | Community Health Center

Odyssey House Louisiana • New Orleans, LA

1d

About The Position

Odyssey House Louisiana, Inc. is seeking a full-time Referral Coordinator for its Federally Qualified Health Center. The position supports the organization’s mission to provide a continuum of primary care, behavioral health, and substance use disorder treatment in Louisiana. The Referral Coordinator ensures appropriate referral coordination among the Clinic Manager, ordering provider, and client, and maintains current information about referral and eligibility requirements, including patient insurance specifications. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Two years of experience working with diverse populations.
• Two to three years of experience with insurance verifications and benefits.
• Proficiency in Microsoft Office 365 Suite.
• Excellent written, verbal, organizational, and communication skills.
• Ability to be flexible within the parameters of treatment programs and modalities.
• High school diploma or equivalent.
• Strong customer service focus.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Ensure timely documentation and coordination for all referrals.
• Coordinate and work with other departments, payors, and partner agencies.
• Attend staff and other meetings as needed.
• Provide crisis management when indicated by client need.
• Attend regularly scheduled in-service training as assigned and participate in quarterly staff training.
• Complete administrative projects as assigned.
• Complete required Incident Reports before the end of the scheduled shift in accordance with Incident Policy and Procedure.
• Maximize units of services and maintain contract units of service by helping clients stay engaged in treatment.
• Adhere to Substance Abuse and Mental Health Services Administration and agency contract requirements.
• Support administrative Federally Qualified Health Center efforts.
• Treat clients and other staff with dignity and respect.
• Complete work within the allotted time.
• Perform other duties as assigned.
• Maintain current information on referral requirements, eligibility requirements, and patient insurance requirements.

Benefits

• Competitive compensation and benefits package.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability insurance.
• Short-term disability insurance.
• Leave benefits.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED