Recruitment Associate

Grameen America•Westchester, IL

2d•Onsite

About The Position

Grameen America is hiring an entry-level Recruitment Associate as a first step in a career path with the organization. The role supports member recruitment, community outreach, relationship management, and loan-related processes at a branch. The position reports to the Branch Manager. The role requires physical presence at the branch three to five days per week, depending on branch needs, and may also involve community-based work. Branch attendance requirements may change, and the organization may reassign the employee to another branch within a 30–40-mile radius based on business priorities and staffing needs. Local travel within the branch’s neighborhoods is required. The position requires bilingual English and Spanish proficiency. A high school diploma or equivalent is preferred, or two years of relevant work experience is required. A valid driver’s license is required depending on the business location. Applicants must be legally authorized to work in the United States; visa sponsorship is not provided.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
High level of integrity, discipline, punctuality, and work ethic.
Ability to multitask, manage time effectively, and maintain attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings and evenings, Monday through Friday.
Comfort using computers, smartphones, email, Zoom, and related technologies.
Willingness to learn and adapt to change.
High school diploma or equivalent preferred, or two years of relevant work experience required.
Valid driver’s license required depending on business location.
Must be legally able to work in the United States; visa sponsorship is not provided.
Must be physically present in the branch three to five days per week, depending on branch requirements, and able to perform community-based work and local travel.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct outreach through various channels in the neighborhoods served by the branch, including in-person and virtual engagement with entrepreneurs and prospective members at local businesses and residential and commercial areas.
Conduct information sessions and group training at locations in the community.
Recruit new members to meet designated membership growth targets.
Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and facilitate educational discussions.
Build positive relationships with members to support retention and business growth.
Respond to member inquiries promptly and professionally, and assist with problem solving and engagement.
Conduct in-person home verification and business visits to verify borrower information.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, maintaining documentation and required notifications.
Maintain high standards of service, quality, and productivity, and comply with company policies and procedures.
Perform other duties and support projects or priorities as assigned to meet team and organizational goals.