Recruitment Associate

Grameen America•San Diego, CA

2d•Onsite

About The Position

The Recruitment Associate is an entry-level role at Grameen America designed as a first step in a career path with the organization. The position supports member recruitment, outreach, and engagement for the branch, with a focus on delivering strong customer service and building positive relationships with members and prospective members. The role reports to the Branch Manager. Employees work in person at the branch and in the community based on program needs and in consultation with their Branch Manager. They must be at the branch at least three days per week and may be required to work onsite up to five days per week, at the supervisor’s discretion. The position involves regular local travel and flexibility to work varied hours, including early mornings and evenings, Monday through Friday.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
High integrity, discipline, punctuality, and work ethic.
Ability to multitask, manage time effectively, and maintain attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings and evenings, Monday through Friday.
Comfort using computers, email, smartphones, tablets (iPad), Zoom, and related technologies.
Willingness to learn.
High school diploma or equivalency preferred, or two years of relevant work experience required.
Valid driver’s license required depending on business location.
Must be legally authorized to work in the U.S.; visa sponsorship is not provided.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and hold educational discussions.
Build positive relationships with members to support retention and business growth.
Respond promptly and professionally to member inquiries and assist with problem-solving and engagement.
Conduct in-person home verification and business visits to confirm the legitimacy and accuracy of borrower information.
Maintain high standards of service, quality, and productivity, and follow company policies and procedures.
Conduct neighborhood outreach through in-person and virtual interactions with entrepreneurs and prospective members at local businesses and in residential and commercial areas.
Conduct information sessions, group training, and other outreach activities at locations throughout the community.
Recruit new members to help the program meet designated membership growth targets.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, ensuring proper documentation and required notifications.