Recruitment Associate

Grameen America•Bell, CA

1d•Onsite

About The Position

The Recruitment Associate is an entry-level position at Grameen America designed as a first step in a career path with the organization. The role supports member recruitment and outreach for a branch, providing customer service and building relationships with low-income women entrepreneurs. The position reports to the Branch Manager. The role requires on-site branch presence for three to five days, depending on branch requirements, and may also involve community-based work. The organization may reassign the employee to another branch within a 30–40-mile radius based on business priorities and staffing needs. Regular local travel is required for outreach, home verification, and business visits. The employee must be able to legally work in the U.S.; visa sponsorship is not provided.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
High integrity, discipline, punctuality, and work ethic.
Ability to multitask, manage time effectively, and maintain attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings and evenings, Monday through Friday.
Comfort using computers, smartphones, email, Zoom, and related technologies.
Willingness to learn and adapt to change.
High school diploma or equivalent preferred, or two years of relevant work experience required.
Valid driver’s license required depending on business location.
Must be legally authorized to work in the U.S.; visa sponsorship is not provided.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct outreach through multiple channels in neighborhoods served by the branch, including in-person and virtual engagement with entrepreneurs and prospective members.
Lead or support information sessions and group training at locations throughout the community.
Recruit new members to meet designated membership growth targets.
Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and facilitate educational discussions.
Build positive relationships with members to support retention and business growth.
Respond promptly and professionally to member inquiries and assist with problem solving and engagement.
Conduct in-person home verification and business visits to verify borrower information.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, maintaining proper documentation and required notifications.
Maintain high standards of service, quality, and productivity, and follow company policies and procedures.
Perform other related duties as assigned to support team and organizational goals.