Recruitment Associate

Grameen America•Philadelphia, PA

1d•Onsite

About The Position

The Recruitment Associate is an entry-level position at Grameen America and is designed as a first step in a career path with the organization. The role conducts outreach in the Northeast Philadelphia, Pennsylvania area to recruit new members, build relationships with entrepreneurs, support existing members, and contribute to branch membership growth targets. The position reports to the Branch Manager. The role requires regular local travel for outreach and member interactions. Employees must be physically present in the branch at least three days and up to five days per week, depending on branch requirements; work may also include in-community activities. Branch attendance requirements may change, and the organization may reassign the employee to another branch within a 30–40-mile radius based on business priorities and staffing needs. Grameen America is a nonprofit microfinance organization that provides low-income women entrepreneurs with affordable capital, credit- and asset-building, education, and peer support. The organization works to improve financial mobility and support business growth and community development.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
High integrity, discipline, punctuality, and work ethic.
Ability to multitask, manage time effectively, and maintain strong attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings or evenings, Monday through Friday.
Comfort using computers, smartphones, email, Zoom, and related technologies.
Willingness to learn and adapt to change.
High school diploma or equivalent preferred, or two years of relevant work experience required.
Valid driver’s license required depending on business location.
Must be legally authorized to work in the United States; visa sponsorship is not provided.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct outreach through multiple channels in the neighborhoods served by the branch, including regular local travel and in-person and virtual interactions with entrepreneurs and prospective members.
Conduct information sessions and group training at locations in the community.
Recruit new members to help achieve designated membership growth targets.
Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and lead educational discussions.
Build positive relationships with members to support retention and business growth.
Respond to member inquiries promptly and professionally, and assist with problem-solving and engagement.
Conduct in-person home verification and business visits to verify the legitimacy and accuracy of borrower information.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, maintaining proper documentation and required notifications.
Maintain high standards of service, quality, and productivity and follow company policies and procedures.
Perform other related duties and support additional projects or priorities as assigned.