Recruitment Associate

Grameen America•Los Angeles, CA

2d•Onsite

About The Position

The Recruitment Associate is an entry-level, non-HR position and an initial step in a potential career path with Grameen America. The role supports member recruitment, community outreach, relationship management, and loan-related operations in the branch’s service area. The position is based in Pico-Union, Los Angeles, and serves Echo Park, Westlake, and Central-Alameda areas. The Recruitment Associate reports to the Branch Manager. The role requires regular local travel and community outreach, as well as physical presence at the branch for at least three to five days depending on branch requirements. The organization may change onsite requirements and may reassign the employee to another branch within a 30–40-mile radius based on business priorities and staffing needs. The position may involve varied hours, including early mornings and evenings, Monday through Friday. Grameen America is a nonprofit microfinance organization that provides low-income women entrepreneurs with affordable capital, credit- and asset-building support, education, and peer support. Its mission is to help members grow businesses, increase income, create jobs, and strengthen communities.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
Integrity, discipline, punctuality, and strong work ethic.
Ability to multitask, manage time effectively, and maintain attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings and evenings, Monday through Friday.
Comfort using computers, smartphones, email, Zoom, and related technologies.
Willingness to learn and adapt to change.
High school diploma or equivalent preferred, or two years of relevant work experience required.
Valid driver’s license required depending on business location.
Must be legally authorized to work in the United States; visa sponsorship is not provided.
Ability to work onsite at the branch at least three to five days, depending on branch requirements, and conduct community outreach and local travel.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct outreach through various channels in the neighborhoods served by the branch, including regular local travel and in-person and virtual contact with entrepreneurs and prospective members.
Conduct information sessions and group training at locations in the community.
Recruit new members to support program growth and meet designated membership growth targets.
Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and facilitate educational discussions.
Build positive relationships with members to support retention and business growth.
Respond promptly and professionally to member inquiries and assist with problem-solving and engagement.
Conduct in-person home verification and business visits to verify borrower information.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, maintaining documentation and required notifications.
Maintain high standards of service, quality, and productivity and comply with company policies and procedures.
Perform other related duties and support additional projects, priorities, and activities as assigned.