Recruitment Associate

Grameen America•Raleigh, NC

1d•Onsite

About The Position

The Recruitment Associate is an entry-level position at Grameen America, designed as a first step in a career with the organization. The role supports branch member recruitment, community outreach, customer service, and relationship management. The Recruitment Associate reports to the Branch Manager. The position requires physical presence in the branch at least three days and up to five days per week, depending on branch requirements, and may also involve in-community work. The organization may change these requirements or reassign the employee to another branch within a 30–40-mile radius based on business priorities and staffing needs. The role involves regular local travel and may require varied hours, including early mornings and evenings, Monday through Friday. Grameen America is a nonprofit microfinance organization that provides low-income women entrepreneurs with access to affordable capital, credit- and asset-building services, education, and peer support. The organization is committed to diversity and inclusion and does not provide visa sponsorship. Applicants must be legally authorized to work in the United States.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
High integrity, discipline, punctuality, and work ethic.
Ability to multitask, manage time effectively, and maintain strong attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings and evenings, Monday through Friday.
Comfort using computers, smartphones, email, Zoom, and related technologies.
Willingness to learn and adapt to change.
High school diploma or equivalent preferred, or two years of relevant work experience required.
Valid driver's license required depending on business location.
Must be legally authorized to work in the United States; visa sponsorship is not provided.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct outreach through multiple channels in the neighborhoods served by the branch, including in-person and virtual contact with entrepreneurs and prospective members at local businesses and residential and commercial locations.
Conduct information sessions, group training, and other outreach activities at locations throughout the community.
Recruit new members and work toward designated membership growth targets.
Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and lead educational discussions.
Build positive relationships with members to support retention and business growth.
Respond promptly and professionally to member inquiries and assist with problem-solving and engagement.
Conduct in-person home verification and business visits to confirm the legitimacy and accuracy of borrower information.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, maintaining required documentation and notifications.
Maintain high standards of service, quality, and productivity, and comply with company policies and procedures.
Perform other related duties and support projects or priorities as assigned.