Recruitment Associate- Non-HR Position

Grameen America•Houston, TX

1d•Onsite

About The Position

The Recruitment Associate is an entry-level position and a potential first step in a career with Grameen America. The role supports member recruitment, community outreach, relationship management, and loan-related processes in the branch’s service area. The associate conducts outreach through in-person and virtual contact, local events, information sessions, and group training to recruit members and meet membership growth targets. The position also involves regular local travel, weekly center meetings, member support, home and business verification visits, and monitoring and documenting loan activity. The position reports to the Branch Manager. Employees must work physically in the branch at least three days and up to five days per week, depending on branch needs, and may also work in the community. These requirements may change at the organization’s discretion. The organization may reassign the employee to another branch within a 30–40-mile radius based on business priorities and staffing needs. The role may require varied weekday hours, including early mornings and evenings.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
Integrity, discipline, punctuality, and strong work ethics.
Ability to multitask, manage time effectively, and maintain attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings and evenings, Monday through Friday.
Comfort using computers, smartphones, email, Zoom, and related technologies.
Willingness to learn and adapt to change.
High school diploma or equivalent preferred, or two years of relevant work experience required.
Valid driver’s license required depending on business location.
Must be legally authorized to work in the United States; visa sponsorship is not provided.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct community outreach through in-person and virtual contact with entrepreneurs and prospective members in the neighborhoods served by the branch; this requires regular local travel.
Conduct information sessions and group training at locations in the community.
Recruit new members and work toward designated membership growth targets.
Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and facilitate educational discussions.
Build positive relationships with members to support retention and business growth.
Respond promptly and professionally to member inquiries and assist with problem solving and engagement.
Conduct in-person home verification and business visits to verify borrower information.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, with proper documentation and required notifications.
Uphold service, quality, and productivity standards and follow company policies and procedures.
Perform other related duties as assigned to support team and organizational goals.