Recruiter (Customer Service)

Premier Staffing Solution • Irvine, CA

1d

About The Position

This is a high-impact individual-contributor Recruiter position supporting Rivian’s Service and Sales organization. The Recruiter serves as a talent advisor and primary bridge between high-touch Service teams and Sales and Customer operations. The role requires understanding the competencies needed for customer-facing positions and translating headcount needs into high-velocity hiring strategies.

The Recruiter will build a data-driven recruiting process, partnering with leaders to refine success profiles and interview standards. Using AI-assisted sourcing and structured evaluation, the role supports commercial growth by attracting and hiring strong talent.

Requirements

• 5–10+ years of full-cycle recruiting experience in high-growth environments.
• A strong track record in Automotive Service, Sales, Customer Service, or Commercial operations.
• Proven success owning complex searches, influencing senior stakeholders, and shaping role strategy.
• Demonstrated ability to perform talent mapping and long-term nurture strategies for hard-to-fill passive talent.
• Experience using funnel metrics, such as pass-through rates and time-to-fill, to diagnose bottlenecks and influence hiring decisions.
• Proficiency with iCIMS ecosystems and a practical understanding of where AI and automation add value to recruiting.
• Ability to prioritize and maintain high standards across multiple concurrent searches in a fast-paced environment.

Responsibilities

• Partner with Commercial leaders to turn headcount plans into prioritized hiring strategies and clear success profiles.
• Provide market and compensation insights for commercial talent to inform recruiting strategy and decisions.
• Lead intake and calibration sessions, map competencies to interview plans, and coach managers on evidence-based evaluation.
• Own end-to-end recruiting for high-volume roles, from initial brief and sourcing strategy through offer, close, and handoff.
• Execute multi-channel sourcing plans, including direct outreach, referrals, and AI-enabled search, to build pipelines for hard-to-fill commercial roles and locations.
• Facilitate debriefs and promote structured decision-making, documenting the rationale and tradeoffs for each hire.
• Identify and remove friction in the recruiting process, including improving scheduling and feedback loops to protect candidate experience.
• Use AI and applicant tracking systems to automate manual tasks without compromising candidate quality or experience.
• Provide candidates with a clear, respectful, and timely experience while representing Rivian’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed