Recruiter (Customer Service)

Role Summary This • Irvine, CA

13h

About The Position

This high-impact individual contributor role recruits for the Service and Sales organization, serving as a talent advisor and primary bridge between customer-facing Service teams and evolving Sales and Customer operations. The Recruiter will understand the competencies needed for these roles and translate headcount needs into effective hiring strategies.

The role builds a data-driven recruiting process, partners with leaders to refine success profiles and interview standards, and uses AI-assisted sourcing and structured evaluation to support commercial growth. The Recruiter owns hiring from intake and sourcing through offer, close, and handoff while maintaining a clear, respectful, and timely candidate experience.

Requirements

• 5–10+ years of full-cycle recruiting experience in high-growth environments.
• Strong track record recruiting in Automotive Service, Sales, Customer Service, or Commercial operations.
• Proven success owning complex searches, influencing senior stakeholders, and shaping role strategy.
• Demonstrated ability to conduct talent mapping and develop long-term nurture strategies for hard-to-fill passive talent.
• Experience using funnel metrics, including pass-through rates and time-to-fill, to diagnose bottlenecks and influence hiring decisions.
• Proficiency with iCIMS ecosystems and a practical understanding of where AI and automation add value to recruiting.
• Ability to prioritize and maintain high standards across multiple concurrent searches in a fast-paced environment.

Responsibilities

• Partner with Commercial leaders to turn headcount plans into prioritized hiring strategies and clear success profiles.
• Provide market and compensation insights to inform commercial recruiting strategy and decisions.
• Lead intake and calibration sessions, map competencies to interview plans, and coach managers on evidence-based evaluation.
• Own end-to-end recruiting for high-volume roles, from initial brief and sourcing strategy through offer, close, and handoff.
• Execute multi-channel sourcing plans using direct outreach, referrals, and AI-enabled search to build pipelines for hard-to-fill commercial roles and locations.
• Facilitate debriefs and promote structured decision-making, documenting the rationale and tradeoffs for each hire.
• Identify and remove process friction, simplifying scheduling and feedback loops to protect candidate experience.
• Use AI and applicant tracking systems to automate manual tasks while maintaining candidate quality and experience.
• Provide candidates with a clear, respectful, and timely journey and represent the company's mission as a brand ambassador.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed